Merchant Operations & Logistics Solutions Lead (Bilingual)

Cainiao Group; Madrid; On-site; EUR 26,000 - 38,000; Full time

Job summary

Cainiao Group in Madrid seeks a customer operations specialist to support local clients and drive business expansion. You will identify customer needs and promote tailored logistics solutions while monitoring service quality against SLAs and pushing for continuous improvements.

The role emphasizes cross-cultural collaboration, ability to operate in a multilingual environment, and a strong focus on customer satisfaction and relationship building.

Qualifications

• Over 2 years of experience in e-commerce or logistics with customer operations experience.
• Ability to formulate and implement solutions and drive initiatives.
• Understanding of local logistics solutions and implementation experience.
• Able to adapt to cross-cultural work and communicate in Chinese or Spanish.

Responsibilities

• Undertake logistics needs of local clients and support business expansion.
• Explore customer needs and promote product solutions based on those needs.
• Monitor operational quality and key SLA indicators to ensure quality and drive improvements.
• Focus on customer satisfaction and maintain strong relationships.

Skills

Customer operations

Cross-cultural work

Communication skills

Job description

Cainiao Group in Madrid seeks a customer operations specialist to support local clients and drive business expansion. You will identify customer needs and promote tailored logistics solutions while monitoring service quality against SLAs and pushing for continuous improvements.

The role emphasizes cross-cultural collaboration, ability to operate in a multilingual environment, and a strong focus on customer satisfaction and relationship building.