Transportation Specialist

JD.com Inc.; Madrid; On-site; EUR 28,000 - 42,000; Full time

Job summary

JD.com Inc. in Madrid is seeking a motivated Transportation Specialist to optimize end-to-end transportation operations and support continuous improvement across the network.

You will analyze routes, manage carriers, and collaborate with internal teams to meet customer requirements and drive service quality. This role suits recent graduates with a background in logistics and strong language skills to engage with local partners and the headquarters.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or related field.
• 0–3 years of relevant experience in transportation, logistics, supply chain, or operations.

Responsibilities

• Plan and optimize transportation across pickup, sorting, transit, and final delivery.
• Assist in evaluating, onboarding, and managing carriers; monitor performance.
• Monitor costs, efficiency, service quality, and profitability; identify risks and improve operations.
• Collaborate with internal teams and partners to resolve issues and ensure smooth service.
• Support team training and build operational capability.

Skills

Fluent Spanish

Fluent English

Fluent Chinese

Analytical skills

Communication skills

Organizational skills

Problem-solving

Education

Bachelor’s degree in Logistics

Tools

Excel

TMS

Data visualization tools

Job description

We are looking for a motivated Transportation Specialist to support and optimize our end-to-end transportation operations.

Key Responsibilities

• Transportation Planning & Process Optimization: Support transportation planning across pickup, sorting, transit, and final delivery. Optimize routes, standardize operating procedures, improve efficiency, and reduce costs.
• Carrier & Capacity Management: Assist in evaluating, onboarding, and managing carriers. Track carrier performance, address operational issues, allocate transportation resources, and ensure timely, high-quality service.
• Operational Monitoring & Improvement: Monitor key metrics such as cost, efficiency, service quality, and profitability. Identify risks and operational gaps, analyze data, and implement continuous improvement initiatives.
• Customer Service & Cross-Functional Collaboration: Understand customer requirements, manage the end-to-end service cycle, and support the resolution of complaints and claims. Collaborate with internal teams and external partners to ensure smooth operations and a positive customer experience.
• Team Support & Capability Building: Contribute to team goals, knowledge sharing, and process training. Help strengthen operational capabilities and promote a service-oriented culture.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or a related field.Candidates familiar with European land transport networks and international logistics processes are preferred.
• 0–3 years of relevant experience in transportation, logistics, supply chain, or operations; recent graduates are welcome to apply.
• Fluent in Spanish,English and Chinese (listening, speaking, reading, and writing) to support seamless communication with local partners, drivers, and headquarters.
• Strong analytical, problem-solving, and communication skills.
• Good organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel; experience with TMS or data visualization tools is a plus.
• Proactive, detail-oriented, and comfortable working in a fast-paced environment.