ServiceNow Catalog Lead — Automation & ITSM Expert

Lognext; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development budget

Descripción de la vacante

Lognext is seeking an experienced ServiceNow professional to design, develop, and maintain the End User Catalog and associated workflows within a multinational environment in Madrid.

The role involves creating catalog items, record producers, variables, and variable sets, collaborating with stakeholders, and optimizing request fulfillment through automation and scripting while ensuring ITSM best practices and compliance.

Formación

• 5+ years of experience in a similar environment.
• Knowledge of ITIL Foundation.
• Fluency in English (reading, writing, speaking).

Responsabilidades

• Design, develop, and maintain the ServiceNow End User Catalog and workflows.
• Create and configure catalog items, record producers, variables, and variable sets.
• Collaborate with stakeholders to gather requirements and translate them into catalog items.

Conocimientos

ServiceNow ITSM proficiency

ITSM principles

Analytical problem-solving

Excellent communication

Stakeholder collaboration

Educación

ITIL Foundation

Herramientas

ServiceNow

Descripción del empleo

Lognext is seeking an experienced ServiceNow professional to design, develop, and maintain the End User Catalog and associated workflows within a multinational environment in Madrid.

The role involves creating catalog items, record producers, variables, and variable sets, collaborating with stakeholders, and optimizing request fulfillment through automation and scripting while ensuring ITSM best practices and compliance.