ServiceNow Developer (Hybrid, Madrid)

UST; Madrid; Híbrido; EUR 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Leave 23 days + discretionary 2

Health Care Plan

Teleworking compensation

Life and Accident Insurance

Retribución Flexible program

Free access to training platforms

Career stability and career plans

Referral bonuses

12 or 14 payments annually

Work-life balance measures

Descripción de la vacante

UST, a multinational technology company, is seeking a skilled ServiceNow Developer for our Madrid hybrid role. You will design, develop and maintain ServiceNow solutions, with focus on Business Request Catalogue, Case Management, and ticketing processes.

The ideal candidate has 3+ years in ServiceNow development, strong JavaScript, Glide API, and ITIL knowledge, plus experience with Service Portal widgets, REST/SOAP, and integration work. Join a team-based, Agile environment in Madrid.

Formación

• 3+ years hands-on ServiceNow development experience.
• Experience with ServiceNow platform development and JavaScript.
• Strong knowledge of Glide API, REST and SOAP web services.
• Experience with Service Portal development and widget creation.
• Familiarity with ITIL processes and best practices.
• CSA certification required; other ServiceNow certs desirable.

Responsabilidades

• Design and maintain ServiceNow solutions focused on Business Request Catalogue and ticketing processes.
• Develop self-service portal components, including widgets and forms.
• Create and maintain server-side and client-side scripts.
• Implement integrations for onboarding and request management.
• Collaborate with stakeholders to translate requirements into designs.
• Support testing, documentation, deployment, and release in Agile cycles.
• Troubleshoot incidents and perform root cause analysis across environments.
• Ensure compliance with ITSM standards and security requirements.

Conocimientos

ServiceNow development

JavaScript

Glide API

REST/SOAP

Kafka

Service Portal widgets

Agile delivery

Educación

Bachelor's degree in Computer Science, IT or related discipline

Herramientas

MID Server

UI customization

Descripción del empleo

Role Description

We are looking for the very Top Talent…and we would be delighted if you were to join our team!

Role Description

We are looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

We are looking for an experienced ServiceNow Developer with a strong background in designing, developing, and maintaining ServiceNow solutions, particularly within Business Request Catalogues, Case Management, and Ticketing Systems. The ideal candidate combines technical expertise with a collaborative mindset, delivering scalable, efficient, and upgrade-safe solutions in a financial services environment.

Main Tasks And Accountabilities Will Be

• Design, develop, and maintain ServiceNow solutions focused on Business Request Catalogue and ticketing processes.
• Develop and enhance self-service portal components, including custom widgets and forms, to improve user experience.
• Create, optimise, and maintain reusable server-side and client-side scripts (Script Includes, Business Rules, Client Scripts).
• Implement integrations to streamline onboarding and request management processes.
• Leverage out-of-the-box ServiceNow capabilities whenever possible to ensure sustainable and low-maintenance solutions.
• Collaborate with business and technical stakeholders to gather requirements and translate them into technical designs.
• Support testing, documentation, deployment, and release activities within Agile delivery cycles.
• Troubleshoot incidents, perform root cause analysis, and implement fixes across development, test, and production environments.
• Ensure compliance with ITSM standards, enterprise architecture principles, security requirements, and change management processes.

What do we expect from you?

Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).

Strong Knowledge Of

• Minimum 3 years of hands-on ServiceNow development experience.
• ServiceNow platform development
• JavaScript
• Glide API
• REST and SOAP web services
• Kafka streaming technologies
• Experience with Service Portal development, including widget creation and UI customisation.

Familiarity With ServiceNow Modules Such As

• Incident Management
• Request Management
• Case Management
• Understanding of integration patterns, including MID Server, REST/SOAP APIs, and data migration techniques.
• Knowledge of ITIL processes and best practices.

ServiceNow Certified System Administrator (CSA) certification required; Application Developer or Implementation Specialist certifications are highly desirable.

Awareness of security, compliance, scalability, and governance requirements within regulated financial services environments.

Strong analytical and problem-solving skills.

Ability to write clean, efficient, and maintainable code.

Excellent communication and stakeholder management skills.

Proactive, quality-oriented, and capable of working both independently and within cross‑functional teams.

Work Location

Hybrid position in Madrid (3 days at client´s office, Sol area, next to the underground).

Work Schedule

Business hours.

What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
• `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)
• Free access to several training platforms
• Professional stability and career plans
• UST also, compensates referrals from which you could benefit when you refer professionals.
• The option to pick between 12 or 14 payments along the year.
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
• UST Club Platform discounts and gym Access discounts

Skills

JavaScript, REST, SOAP, ServiceNow