ServiceNow Developer — Hybrid Madrid, Flexible Hours & Training

UST; Madrid; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave + discretionary days

Health care plan

Teleworking compensation

Training platforms access

Career development plans

Descripción de la vacante

UST is seeking a ServiceNow Developer in Madrid to design, develop, and maintain ServiceNow solutions, with emphasis on Business Request Catalogue, Case Management, and Ticketing Systems. The role requires hands-on experience in ServiceNow development, portal widgets, and integrations, with a collaborative, upgrade-safe approach.

The ideal candidate has a minimum of 3 years of hands-on ServiceNow experience, strong knowledge of Glide API, REST/SOAP, and ITIL familiarity.

Formación

• Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).
• Minimum 3 years of hands-on ServiceNow development experience.
• Knowledge of ServiceNow platform development, Glide API, REST and SOAP web services, Kafka streaming technologies, and Service Portal development.

Responsabilidades

• Design, develop, and maintain ServiceNow solutions focused on Business Request Catalogue and ticketing processes.
• Develop and enhance self-service portal components, including widgets and forms, to improve user experience.
• Create, optimise, and maintain server-side and client-side scripts (Script Includes, Business Rules, Client Scripts).
• Implement integrations to streamline onboarding and request management processes.
• Leverage out-of-the-box ServiceNow capabilities to ensure sustainable and low-maintenance solutions.
• Collaborate with business and technical stakeholders to gather requirements and translate them into designs.
• Support testing, documentation, deployment, and release activities within Agile delivery cycles.
• Troubleshoot incidents, perform root cause analysis, and implement fixes across environments.
• Ensure compliance with ITSM standards, enterprise architecture, security, and change management.

Conocimientos

ServiceNow development

Glide API

REST & SOAP

Kafka

Service Portal

Widget development

Educación

Bachelor's degree in Computer Science/IT

Descripción del empleo

UST is seeking a ServiceNow Developer in Madrid to design, develop, and maintain ServiceNow solutions, with emphasis on Business Request Catalogue, Case Management, and Ticketing Systems. The role requires hands-on experience in ServiceNow development, portal widgets, and integrations, with a collaborative, upgrade-safe approach.

The ideal candidate has a minimum of 3 years of hands-on ServiceNow experience, strong knowledge of Glide API, REST/SOAP, and ITIL familiarity.