Service Technical Support Engineer

GEA Group; Alcobendas; Híbrido; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Employee Assistance Program

Hybrid work model

23 days vacation per year

Internal training and career growth (國

Top Employer 2026

Descripción de la vacante

GEA Group in Alcobendas is seeking a Mechanical Engineer - Customer Service to support customers and service teams with technical solutions. The role is mainly office-based in a service environment, with potential for development for engineers with strong technical potential.

Responsibilities include managing technical scope for quotes, acting as a technical liaison with Technology Centers, and ensuring accurate SAP processing across orders, deliveries, and billing, in a hybrid work setup.

Formación

• Bachelor's Degree in Engineering (Mechanical preferred).
• Experience in industrial or engineering environments is advantageous.
• Operational experience with SAP in Quotations, Order management, Deliveries, Returns, Billing.
• Fluent Spanish and English, written and spoken.

Responsabilidades

• Manage customer requests with Sales and Technical Service teams, defining the technical scope for quotations.
• Serve as technical reference for Service Support and customers, liaising with Technology Centers.
• Develop technical capabilities within the local service support team in coordination with Technology Centers.
• Prepare and oversee quotations and order confirmations, ensuring technical and commercial alignment.
• Process and monitor orders, returns, and credit notes in SAP, ensuring correct pricing and terms.
• Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service.
• Support delivery, shipping, and invoicing, handling exceptions with customers and suppliers.
• Maintain SAP master data accuracy (customers, materials, pricing) and resolve inconsistencies.
• Identify process improvements and contribute to operational excellence.

Conocimientos

Customer service

Stakeholder management

Multi-priority handling

Strong communication

Educación

Bachelor's Degree in Engineering (Mechanical)

Herramientas

SAP

Descripción del empleo

Responsibilities / Tasks

We are looking for a Mechanical Engineer - Customer Service to join our team in Alcobendas. This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate strong technical potential and a willingness to develop within the role.

Key Responsibilities

• Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.
• Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers.
• Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers.
• Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy, and commercial alignment.
• Process and monitor customer orders, returns, and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.
• Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service.
• Support delivery, shipping, and invoicing processes, managing exceptions and engaging with customers and suppliers when required.
• Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels.
• Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives.

Your Profile / Qualifications

• Bachelor's Degree in Engineering (Mechanical Engineering preferred).
• Previous experience in industrial or engineering environments is a strong advantage.
• Proven operational experience with SAP, particularly in Quotations, Order management, Deliveries, Returns, Billing
• Fluent Spanish and English, both written and spoken. Additional European languages are considered a strong asset.
• Familiarity with logistics and invoicing workflows.
• High attention to detail and data accuracy, particularly in master data management.
• Ability to manage multiple priorities in demanding environments.
• Strong organizational, communication, and stakeholder management skills.
• Customer-centric, service-oriented, and results-driven mindset.
• Commitment to continuous improvement and operational quality.

In this role, you will combine technical expertise, SAP process knowledge, and cross-functional collaboration to deliver high-quality service solutions, support business operations, and contribute to continuous improvement across the service organization.

We Offer

• Attractive compensation package aligned with experience and responsibilities
• Private health insurance plan
• Employee Assistance Program
• Flexible working hours and a hybrid working model (up to two days per week remote)
• 23 days of vacation per year
• Great work environment as part of a collaborative team
• Continuous internal training and career development opportunities, both nationally and internationally
• The opportunity to join a company recognized as a Top Employer 2026