Inside Sales Engineer (m/d/f)

Rohde & Schwarz; Madrid; Híbrido; EUR 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunities to work from home

Training & continuing education

Privately owned company

Good work-life balance

Performance management

Descripción de la vacante

Rohde & Schwarz in Madrid seeks an Inside Sales Engineer to support the Spanish Sales Team in sales operations. The role bridges Account Managers, Sales Engineers and the Service center, ensuring smooth customer management and timely quotations.

The candidate should have a background in Telecommunication/Electronics, proven sales ops experience, and solid RF testing knowledge, with fluency in English and native Spanish. The position offers opportunities for remote work and professional growth.

Formación

• Bachelor degree in Telecommunication/Electronics Engineering or equivalent.
• Proven sales operations experience.
• Technical knowledge of RF signal testing.
• Fluent in English; Spanish native.

Responsabilidades

• Support the Spanish Sales Team in sales operations tasks to optimize customer management.
• Bridge between Account Managers/Sales Engineers and the Service center.
• Prepare and submit on-demand service quotations to customers.
• Create and manage new material through ticket management process.
• Support lead generation initiatives and obsolescence management.
• Maintain customer database in the Company CRM and analyze sales metrics.

Conocimientos

RF signal testing

Sales operations

Customer oriented

Time management

Cross-functional collaboration

English (fluent)

Spanish (native)

Educación

Bachelor's degree in Telecommunication/Electronics Engineering or equivalent

Herramientas

CRM systems

Ticket management tools

Descripción del empleo

For our Test Measurement team, we are looking for a highly motivated Inside Sales Engineer based in Madrid, with the task of supporting the Spanish Sales Team in sales operations tasks to optimize customer management. The candidate will act as a bridge between Account Managers/ Sales Engineers and the technical Service center.

Your Tasks

• Support the overall service sales process a) Prepare and submit to Customers on-demand service sales quotations. b) Creation and management of new material through Ticket management process. (GRPL / GTL Alignment) c) Support to the Automatic Lead Generation Initiative (Obsolescence management, Automatic contract renewals, Warranty extensions,… ) d) Keep track of Customer equipment calibrations and repair jobs to keep the Sales team informed. e) Submit queries to the Service center regarding capacity, availability, escalations, etc. f) Customer service provide information to Customer’s basic inquiries on the status of their equipment. g) Service Scalations
• Support to Channel Business Partners Management
• Lead Management qualify Leads and assign them to Sales. May act as first Sales Lead contact.
• Conduct Customer satisfaction surveys
• Clean and maintain Customer database in the Company CRM
• Sales Reporting Analyze sales metrics and handle pipeline / POS reporting, to measure sales performance.
• Support Customer events with Demo Units coordination

Your Qualifications

• Bachelor degree in Telecommunication/Electronics Engineering or equivalent
• Proven sales operations experience
• Technical knowledge of RF signal testing
• Soft Skills Highly motivated, organized, proactive, and customer-oriented. Excellent time management skills to handle multiple Customer requests simultaneously. Ability to cooperate cross-functionally.
• Tools Previous experience using CRM systems and ticket management tools
• Languages Fluent in English language. Spanish as native language

Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

reference number 17228 - ISE

Rohde & Schwarz is a global technology company with approximately 15,000 employees and three divisions Test & Measurement, Technology Systems and Networks & Cybersecurity. For more than 90 years, the company has been designing, manufacturing and delivering turnkey test & measurement solutions for the Automotive, R&E, Aerospace & Defense, Wireless, Mobile network testing, Critical Infrastructure industries, as well as Public Authorities, pushing the boundaries of what is technically possible and enabling customers to maintain their technological sovereignty. Our end to end portfolio enables Industry, Public Authorities, Armed forces and partners to harness signals — from generation and test, through detection, localization, analysis and interception, to secure communications and protection — all from a single, trusted source. Additionally, as a reliable partner, R&S supports its customers through all phases of the product life cycle with an extensive and constantly growing portfolio of technical services (Calibration, repair,..) that can be tailored to Customer’s specific needs.

Our offer

• Opportunities to work from home
• Training & continuing education
• Privately owned company
• Good work-life balance
• Performance management