TECHNICAL SERVICE & INSTALLATIONS COORDINATOR

LINET; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Location Madrid

Start autumn 2026

Descripción de la vacante

LINET in Madrid, Spain is seeking a Technical Service Coordinator to oversee correct coordination, monitoring, and resolution of technical service incidents and planning/execution of installations. You will act as a link between customers, technicians, external companies, the factory, and internal departments.

You will manage incident tracking in SAP, prioritize workloads, coordinate deliveries, confirm factory dispatch and delivery dates, and ensure deadlines, quality, and customer

Formación

• Higher vocational training or university degree related to technical/industrial engineering, logistics or operations.
• 2–3 years' experience in technical service coordination, industrial after-sales, installation management or technical logistics.
• Experience with factories or international HQs, especially spare parts and logistics coordination.
• Advanced user of Microsoft Office; SAP is mandatory.

Responsabilidades

• Coordinate and monitor Technical Assistance Service and analyze open incidents in SAP.
• Prioritize and reschedule work for technicians and external companies based on urgency.
• Request spare parts, monitor orders, and manage delays or incidents.
• Communicate proactively with customers on incident status.
• Coordinate installations and deliveries, confirm dispatch and delivery dates.
• Validate feasibility of proposed schedules with end customers.
• Verify access and unloading conditions at customer facilities and allocate resources.
• Update SAP with incidents, orders, deliveries, and follow-up information.
• Support ongoing improvement of after-sales and installation processes.

Conocimientos

English (B2-C1)

Spanish (native)

Customer orientation

Autonomy & teamwork

Attention to detail

Stress resistance

Educación

Technical/industrial engineering, logistics or operations degree

Herramientas

SAP

Microsoft Office

Descripción del empleo

You will ensure the correct coordination, monitoring, and resolution of technical service incidents and the planning and execution of installations, acting as a link between customers, technicians, external companies, production facility, and internal departments. You will also make sure there is compliance with deadlines, service quality, and customer satisfaction.

What would be your main tasks?

• Full coordination, control, monitoring of Technical Assistance Service and analysis of all open incidents in the system (SAP); active follow-up of incident resolutions through communication with internal technicians, external/subcontracted companies, factory and warehouse
• Prioritization and rescheduling of technicians’ and external companies’ work based on urgency, customer impact, or contractual commitments
• Requesting spare parts from the factory, monitoring orders, and claiming in case of delays or incidents
• Proactive communication with customers regarding the status of their incidents when required
• Coordination of installations and deliveries, coordination with the factory on delivery schedules: confirmation of factory dispatch dates; confirmation of expected delivery dates to the end customer
• Communication with the end customer to validate feasibility of the proposed schedule and agree on changes when necessary
• Verification of access and unloading conditions at customer facilities (truck access, time restrictions, need for special equipment such as cranes or platforms) and ensuring appropriate transport type and logistics resources in each case
• Daily use of SAP for incidents, orders, delivery, and follow-up management
• Accurate recording and regular updating of information in systems
• Support continuous improvement of after-sales and installation processes

What do we expect?

• English (B2 - C1): mandatory for daily communication with the factory
• Native or bilingual Spanish
• Higher vocational training or university degree related to: technical/industrial engineering, logistics or operations
• Previous experience (minimum 2-3 years) in: t echnical service coordination, industrial after-sales, installation management or technical logistics, preferably in medical equipment, capital goods or technological sector
• Experience in regular interaction with factories or international headquarters, especially regarding spare parts management, logistics and delivery coordination
• Advanced user of Microsoft Office; expericence with SAP is mandatory
• Customer orientation, proactivity and initiative
• Stress resistance and ability to manage urgent incidents
• Ability to work autonomously and collaboratively within a team
• Attention to detail and administrative rigidity
• Previous experience in a multinational environment is advantageous
• Experience with hospital clients or public institutions is advantageous

What We Offer

• Responsible work in the sector of medical devices for a leading international technological company
• Professional education and development
• Location: Madrid, Spain
• Start of the work: autumn 2026