Service Manager – Earthmoving Equipment

Step Ahead Recruitment Ltd; San Sebastián de los Reyes; On-site; EUR 68,000 - 92,000; Full time

Benefits offered by this job

Commission

Performance bonus

Incentives

Job summary

Step Ahead Recruitment Ltd is seeking an experienced Service Manager based in Valencia to lead after-sales operations for earthmoving equipment, focusing on excavators and loaders below 80 tonnes. You will develop service teams, strengthen dealer capabilities and drive growth in parts, maintenance packages and service contracts.

The role combines technical leadership with commercial responsibility, requiring travel within the region.

Qualifications

• Experience in after-sales for construction machinery or heavy equipment.
• Strong knowledge of mechanical and electrical systems in excavators and loaders.
• Proven dealer management and customer relationship experience.
• Commercial awareness with ability to grow service revenue and parts sales.
• Degree in Mechanical or Automotive Engineering or related field.
• Fluent Spanish and business English.

Responsibilities

• Lead, coach and develop a service team of representatives and technicians.
• Strengthen dealer service capabilities including workshop resources and parts availability.
• Oversee technical support, breakdown response, and service delivery for key customers.
• Drive spare parts sales and promote maintenance packages and service contracts.
• Manage service profitability, operations performance and warranty costs.
• Coordinate parts inventory planning for availability and stock control.
• Oversee warranty claims and coordinate product improvements and training.
• Build strong relationships with dealers and customers and resolve issues promptly.

Skills

After-sales experience

Dealer management

Mechanical knowledge

Education

Bachelor's in Mechanical Engineering

Tools

ERP systems

Job description

Package: Salary: €80,000 per annum + commission + performance bonus + additional incentives

An international construction machinery manufacturer is seeking an experienced Service Manager based in Valencia to lead after-sales operations for its earthmoving product line, focusing on excavators and loaders below 80 tonnes.

This role combines technical leadership with commercial responsibility. You will develop service teams and dealer capabilities, improve customer support and drive growth across spare parts, maintenance packages and service contracts.

The role

• Lead, coach and develop a team of service representatives and technical staff.


• Strengthen dealer service capabilities, including workshop resources, technical skills and parts availability.


• Oversee technical support, breakdown response and service delivery for key customers.


• Drive spare parts sales and promote preventative maintenance packages and service contracts.


• Manage service profitability, operational performance and warranty cost control.


• Coordinate parts inventory planning to balance availability with effective stock management.


• Oversee warranty claims, product improvements and technical training.


• Build strong relationships with dealers and customers, ensuring timely resolution of service issues.

About you

• After-sales experience within construction machinery, heavy equipment or a related industry.


• Strong technical knowledge of mechanical and electrical systems, ideally relating to excavators and loaders.


• Proven experience in dealer management, customer relationships and after-sales operations.


• Commercial awareness, with the ability to improve service performance and grow parts and service revenue.


• A degree in Mechanical Engineering, Automotive Engineering or a related discipline.


• Fluent Spanish and business-fluent English.


• A valid driving licence and willingness to travel frequently within the region.

Experience with a leading international construction machinery manufacturer, along with dealer development or technical training expertise, would be particularly advantageous.

What’s on offer

An attractive salary alongside commission, a performance bonus and excellent incentives. You will have the opportunity to take ownership of service performance and make a significant contribution within an international machinery business.