Service Desk Associate — End-User ICT Support

Quality & Reliability S.A. (QnR); Barcelona; On-site; EUR 26,000 - 36,000; Full time

Job summary

Quality & Reliability S.A. (QnR) in Barcelona is seeking a Service Desk Agent Assistant to provide first-line ICT support to end users across a European organization.

You'll handle workplace devices and software, collaborate with IT teams, and deliver courteous, professional service in English. The role suits motivated individuals with basic ICT experience and a customer-service mindset.

Qualifications

• Secondary education diploma.
• At least 1+ year of ICT service desk or end-user support.
• Knowledge of Microsoft Windows 11 and hardware.
• Ability to work autonomously and in a team, with a service-oriented attitude.
• Working knowledge of written and spoken English.

Responsibilities

• Providing first-line ICT Service Desk support to end users.
• Supporting the user workplace: desktops, laptops, printers and other peripherals, including software installation and configuration.
• Providing application support.

Skills

ICT service desk

End-user support

Windows 11

Hardware

English

Education

Secondary education diploma

Tools

Microsoft 365

Microsoft Teams

Job description

Quality & Reliability S.A. (QnR) in Barcelona is seeking a Service Desk Agent Assistant to provide first-line ICT support to end users across a European organization.

You'll handle workplace devices and software, collaborate with IT teams, and deliver courteous, professional service in English. The role suits motivated individuals with basic ICT experience and a customer-service mindset.