Junior Support Engineer

Quality & Reliability S.A. (QnR); Barcelona; On-site; EUR 24,000 - 32,000; Full time

Job summary

Quality & Reliability (QnR) seeks a Junior Support Engineer to join its ICT services team for a European organization in the fusion energy sector. You will help maintain ICT environments and act as second-level support for the Service Desk, ensuring reliable operations across production, preproduction, and test setups.

The role requires a secondary education diploma, 2+ years in ICT infrastructure support, and strong English communication.

Qualifications

• 2+ years of ICT infrastructure support or second-level support experience
• English communication skills, both oral and written
• Ability to work autonomously and in a team
• Strong organizational and problem-solving skills

Responsibilities

• Support the management and maintenance of ICT services and environments (production, preproduction, test)
• Assist with operational ICT infrastructure tasks: patches, upgrades, maintenance, performance, security and backups
• Serve as second-level support for the Service Desk

Skills

Cybersecurity products

Database management

Storage backups

Linux operating systems

Microsoft cloud services

Microsoft Windows technologies

Networking

Virtualization

Education

Secondary education diploma

Tools

Microsoft Azure

Entra ID

Microsoft 365

VMware/Hyper-V

Red Hat Linux

Oracle or MS SQL Server

Cisco equipment

Fortinet or Palo Alto

Job description

Are you a Junior Support Engineer? Think bigger about your next move!

Build your future with QnR Group.
JOIN THE NEXT EUROPEAN TECHNOLOGY POWERHOUSE

Junior Support Engineer | Quality & Reliability (QnR), the parent company of QnR Group

Role overview

We are looking for a Junior Support Engineer to join Quality & Reliability (QnR) and support the ICT services of a European organization in the field of fusion energy. You will help keep ICT services and infrastructure running reliably and act as second-level support for the Service Desk.

About QnR Group

QnR Groupis a technology group with 35 years of experience, 8 companies, 4 delivery centers and 210+ professionals across Greece, Belgium, Cyprus and Poland. Listed on the Athens Stock Exchange since 2000, we deliver mission-critical digital transformation projects for the public and private sector. The Group’s capabilities coversoftware engineering, enterprise and generative AI, cybersecurity, cloud infrastructure, SAP and ServiceNow solutions, core banking and maritime intelligence.

About the opportunity

QnR Group is part of a consortium that has been awarded a framework contract to provide ICT support services to a European organization in the field of fusion energy. The services cover end-user support, workplace and platform management, IT infrastructure and security, application administration and IT governance.

Location: Barcelona (Spain), Cadarache (France) or Garching, near Munich (Germany).

Working hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client’s calendar. Occasional work outside normal hours may be requested.

Good to know: all work and documentation are in English and a security clearance and a confidentiality agreement may be required.

What you'll work on:

• Supporting the management and maintenance of ICT services and environments (production, preproduction, test)
• Assisting with operational aspects of the ICT infrastructure: patches, upgrades, preventative maintenance, performance, security and backups
• Acting as second-level support for the Service Desk

What you bring:

• A secondary education diploma
• At least 2+ years of experience in ICT infrastructure support or second-level support
• Working knowledge of several of these areas: cybersecurity products and solutions, database management servers, storage and backup infrastructures, Linux operating systems, Microsoft cloud services, Microsoft Windows technologies, network products and solutions, and virtualization technologies
• Good organizational and problem-solving skills, and the ability to prioritize, deliver on time to agreed standards and work both autonomously and in a team
• Good oral and written communication skills in English, and the ability to interact effectively with client representatives

Nice to have:

• Hands-on experience with technologies of the client environment, such as Microsoft Azure and Entra ID, Microsoft 365, VMware or Hyper-V, Red Hat Linux, Oracle or Microsoft SQL Server, Cisco, Fortinet or Palo Alto