Senior IT Service Desk Agent | End-User Support & IT Ops

Quality & Reliability S.A. (QnR); Barcelona; On-site; EUR 42,000 - 60,000; Full time

Job summary

Quality & Reliability (QnR) is seeking a Senior Service Desk Agent to join the ICT team and support end users across a European contract. The role focuses on first-line desk support, device management, and application assistance in a fast-paced environment.

The position requires at least 5 years of experience in ICT service desk, strong English, and hands-on knowledge of Windows 11, desktops, laptops and printers. Standard 40-hour weeks with occasional outside-hours work.

Qualifications

• 5+ years of ICT service desk and end-user support experience.
• Knowledge of Windows 11 and hardware (desktops, laptops, printers).
• Experience in configuring and supporting workstations in a network.
• Good command of written and spoken English.

Responsibilities

• Provide first-line ICT Service Desk support to end users.
• Support user workplace devices: desktops, laptops, printers and peripherals.
• Provide application and IT infrastructure support as part of the ICT team.
• Assist day-to-day ICT department operations and new technologies.
• Ensure security and confidentiality in user administration and imaging.

Skills

Windows 11

End-user support

Desktop support

Printer support

Security/confidentiality

Education

Secondary education diploma

Tools

Microsoft 365

Microsoft Teams

Microsoft Intune

SCCM

Job description

Quality & Reliability (QnR) is seeking a Senior Service Desk Agent to join the ICT team and support end users across a European contract. The role focuses on first-line desk support, device management, and application assistance in a fast-paced environment.

The position requires at least 5 years of experience in ICT service desk, strong English, and hands-on knowledge of Windows 11, desktops, laptops and printers. Standard 40-hour weeks with occasional outside-hours work.