Service Desk Agent Assistant

Quality & Reliability S.A. (QnR); Barcelona; On-site; EUR 26,000 - 36,000; Full time

Job summary

Quality & Reliability S.A. (QnR) in Barcelona is seeking a Service Desk Agent Assistant to provide first-line ICT support to end users across a European organization.

You'll handle workplace devices and software, collaborate with IT teams, and deliver courteous, professional service in English. The role suits motivated individuals with basic ICT experience and a customer-service mindset.

Qualifications

• Secondary education diploma.
• At least 1+ year of ICT service desk or end-user support.
• Knowledge of Microsoft Windows 11 and hardware.
• Ability to work autonomously and in a team, with a service-oriented attitude.
• Working knowledge of written and spoken English.

Responsibilities

• Providing first-line ICT Service Desk support to end users.
• Supporting the user workplace: desktops, laptops, printers and other peripherals, including software installation and configuration.
• Providing application support.

Skills

ICT service desk

End-user support

Windows 11

Hardware

English

Education

Secondary education diploma

Tools

Microsoft 365

Microsoft Teams

Job description

Are you a Service Desk Agent Assistant? Think bigger about your next move!

Build your future with QnR Group.
JOIN THE NEXT EUROPEAN TECHNOLOGY POWERHOUSE

Service Desk Agent Assistant | Quality & Reliability (QnR), the parent company of QnR Group

Role overview

We are looking for a Service Desk Agent Assistant to join Quality & Reliability (QnR) and support the ICT services of a European organization in the field of fusion energy. You will be the first point of contact for end users, helping them with their workplace equipment and applications.

About QnR Group

QnR Groupis a technology group with 35 years of experience, 8 companies, 4 delivery centers and 210+ professionals across Greece, Belgium, Cyprus and Poland. Listed on the Athens Stock Exchange since 2000, we deliver mission-critical digital transformation projects for the public and private sector. The Group’s capabilities coversoftware engineering, enterprise and generative AI, cybersecurity, cloud infrastructure, SAP and ServiceNow solutions, core banking and maritime intelligence.

About the opportunity

QnR Group is part of a consortium that has been awarded a framework contract to provide ICT support services to a European organization in the field of fusion energy. The services cover end-user support, workplace and platform management, IT infrastructure and security, application administration and IT governance.

Location: Barcelona (Spain), Cadarache (France) or Garching, near Munich (Germany).

Working hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client’s calendar. Occasional work outside normal hours may be requested.

Good to know: all work and documentation are in English and a security clearance and a confidentiality agreement may be required.

What you'll work on:

• Providing first-line ICT Service Desk support to end users
• Supporting the user workplace: desktops, laptops, printers and other peripherals, including software installation and configuration
• Providing application support

What you bring:

• A secondary education diploma
• At least 1+ year of experience in ICT service desk or end-user support
• Knowledge of Microsoft Windows 11 and of hardware (desktops, laptops, printers)
• Ability to work both autonomously and in a team, with a service-oriented attitude
• Working knowledge of written and spoken English

Nice to have:

• Familiarity with Microsoft 365 and Microsoft Teams