Senior ICT Support Engineer - Cloud, Security and Infra

Quality & Reliability S.A. (QnR); Barcelona; On-site; EUR 55,000 - 75,000; Full time

Job summary

Quality & Reliability (QnR) is seeking a Senior Support Engineer to join our European ICT services team in Barcelona. You will own and resolve complex issues, contribute to service design and improvements, and mentor junior engineers within a dynamic technology group.

In this role, you’ll work across production, preproduction, and test environments, collaborating with cross‑functional teams. Fluency in English and strong problem‑solving are essential for success.

Qualifications

• At least 5+ years of ICT infrastructure support and engineering.
• Experience in cybersecurity products and solutions.
• Knowledge of databases, storage, backups, Linux, Microsoft cloud services, Windows, and virtualization.
• Strong organizational and problem-solving skills with a service mindset.
• Excellent English communication, both spoken and written.

Responsibilities

• Analyze end users’ requirements and propose reliable ICT solutions.
• Contribute to design, implementation and evolution of ICT services.
• Support management and maintenance of ICT environments (production, preproduction, test).
• Assist with patches, upgrades, security and backups; act as second-level Service Desk support.
• Mentor junior engineers.

Skills

English communication

Organizational skills

Problem solving

Team collaboration

Autonomous work

Education

Secondary education diploma

Job description

Quality & Reliability (QnR) is seeking a Senior Support Engineer to join our European ICT services team in Barcelona. You will own and resolve complex issues, contribute to service design and improvements, and mentor junior engineers within a dynamic technology group.

In this role, you’ll work across production, preproduction, and test environments, collaborating with cross‑functional teams. Fluency in English and strong problem‑solving are essential for success.