Senior Travel Agent - Portuguese Speaking

BizAway; Barcelona; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Attractive compensation, including equity

Hybrid working environment

Free coffee and beers

Collaborative and multicultural team

Free coffee to start day

Job summary

A fast-growing travel management company in Barcelona is seeking a Senior Travel Agent. This role involves managing B2B client travel requests and requires fluency in Portuguese, along with expertise in GDS systems. Candidates should have 3-5 years of experience in the corporate travel sector and possess strong problem-solving and client management skills. The position offers an attractive compensation package, including equity, and a hybrid working environment.

Qualifications

• 3-5 years of experience as a Travel Agent in the corporate travel sector.
• Fluency in Portuguese (native or C1), knowledge of Italian and English is a plus.
• Strong customer orientation and communication skills.
• Strong customer orientation and excellent communication skills.
• Precision, attention to detail, and ability to work independently.
• Exceptional problem-solving skills and ability to handle stress.
• Knowledge of tourism market dynamics, airfare rates, and visa regulations.

Responsibilities

• Manage business travel requests from quotation to confirmation.
• Utilize GDS for booking flights, hotels, and car rentals.
• Provide policy-compliant travel guidance to clients.
• Adaptive Problem Solving: handle changes, cancellations, and emergencies.
• Client Relationship Management: foster high client satisfaction and relationships.
• Process Optimization: collaborate to enhance operational efficiency.

Skills

Client relationship management

Problem-solving skills

Attention to detail

Customer orientation

Independent working

Tools

GDS (Amadeus, Sabre, Galileo)

Job description

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 🤩

We are looking for:

We are looking for a Senior Travel Agent with deep industry knowledge who can autonomously manage the travel requests of our B2B clients. You will be the point of contact for our Portuguese - speaking clients, ensuring excellent service and providing customized solutions for every business travel need. The role requires strong autonomy, precision, and sharp problem-solving skills.

Your role in BizAway:

• End-to-End Travel Management: Independently manage business travel requests from initial quotation to final confirmation.
• Comprehensive Booking: Utilize a Global Distribution System (GDS) to plan and book flights, hotels, car rentals, and other necessary services.
• Policy-Compliant Guidance: Offer expert advice and recommend optimal travel solutions, strictly adhering to client corporate travel policies.
• Adaptive Problem Solving: Professionally and promptly handle changes, cancellations, and unforeseen situations, including emergencies.
• Client Relationship Management: Foster high client satisfaction and cultivate lasting professional relationships.
• Process Optimization: Collaborate with the team to enhance operational efficiency and streamline service delivery.
• Proven experience of at least 3-5 years as a Travel Agent, preferably in the business travel (corporate travel) sector.
• Fluent command of the Portuguese language (native or C1 level), both written and spoken. Knowledge of Italian and English is considered a strong plus.
• Excellent knowledge of at least one GDS (e.g., Amadeus, Sabre, Galileo).
• Strong customer orientation and excellent communication skills.
• Precision, attention to detail, and the ability to work independently.
• Exceptional problem-solving skills and the ability to handle stress. Knowledge of tourism market dynamics, airfare rates, and visa regulations.

We are also interested in

• Highly organized and detail-oriented, with the ability to work effectively under pressure.
• A natural problem-solver, skilled in navigating complex situations.
• Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology.
• Multilingual abilities are a plus.

Our offer

• ✈️ A seat on a scale-up with skyrocketing growth
• 💰 Attractive Compensation, Including Equity In The Company
• 📈 Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
• 🌍 Multicultural and international team
• 🙌 Collaborative and smart environment to work and learn
• 🍻 Free coffee to kick-start your day and free beers to celebrate together
• 🏢 Hybrid setting and flexible working policy and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.