Senior Technical Account Manager: Cloud Security & Adoption

Netskope, Inc.; España; Presencial; EUR 70.000 - 120.000; Jornada completa

Descripción de la vacante

Netskope is seeking a Technical Account Manager to drive technical success across the customer journey, aligning security goals with Netskope Cloud Security platform capabilities. You will partner with customers to understand business goals and lead adoption, enablement, and value realization with senior stakeholders.

The role blends deep security architecture with business insight, helping grow customer loyalty and retention while collaborating with cross‑functional teams to ensure successful

Formación

• 5+ years as Professional Services Consultant or TAM with executive-level presentations.
• Solid knowledge of network security technologies (proxies, NGFW, SSL/IPSec, VPNs, SSO, DLP, encryption gateways).
• Strong networking concepts, MDM, and Cloud APIs.
• Experience with large enterprise customers (Fortune 500 a plus).
• Fluency in written and spoken English; additional languages desirable.

Responsabilidades

• Partner with CSMs to define success plans, value realization roadmaps and business reviews.
• Act as trusted technical advisor guiding customers on best practices, policies, and design.
• Coach teams to become self‑sufficient with enablement sessions and configuration guidance.
• Conduct tenant health checks, track adoption metrics, and propose improvements.
• Coordinate with Support and Engineering to resolve issues and manage escalations.
• Share new use cases and optimization opportunities with customers and Netskope community.
• Champion customer needs with Product Management and Engineering; provide roadmap feedback.
• Ensure Netskope capabilities align with evolving security and business objectives.
• Deliver regular status updates and executive summaries highlighting progress and risks.
• Orchestrate cross‑functional resources to drive adoption and long‑term retention.

Conocimientos

Executive communication

Networking concepts

Scripting (Python)

Cloud APIs

Data encryption

SIEM

Load balancing

English fluency

Spanish language

Networking security tech

Educación

Bachelor's degree

Herramientas

Proxies

Next-Gen Firewalls

SSL/IPSec

VPNs

DLP

Descripción del empleo

Netskope is seeking a Technical Account Manager to drive technical success across the customer journey, aligning security goals with Netskope Cloud Security platform capabilities. You will partner with customers to understand business goals and lead adoption, enablement, and value realization with senior stakeholders.

The role blends deep security architecture with business insight, helping grow customer loyalty and retention while collaborating with cross‑functional teams to ensure successful