Technical Account Manager Spain

Netskope, Inc.; España; Presencial; EUR 70.000 - 120.000; Jornada completa

Descripción de la vacante

Netskope is seeking a Technical Account Manager to drive technical success across the customer journey, aligning security goals with Netskope Cloud Security platform capabilities. You will partner with customers to understand business goals and lead adoption, enablement, and value realization with senior stakeholders.

The role blends deep security architecture with business insight, helping grow customer loyalty and retention while collaborating with cross‑functional teams to ensure successful

Formación

• 5+ years as Professional Services Consultant or TAM with executive-level presentations.
• Solid knowledge of network security technologies (proxies, NGFW, SSL/IPSec, VPNs, SSO, DLP, encryption gateways).
• Strong networking concepts, MDM, and Cloud APIs.
• Experience with large enterprise customers (Fortune 500 a plus).
• Fluency in written and spoken English; additional languages desirable.

Responsabilidades

• Partner with CSMs to define success plans, value realization roadmaps and business reviews.
• Act as trusted technical advisor guiding customers on best practices, policies, and design.
• Coach teams to become self‑sufficient with enablement sessions and configuration guidance.
• Conduct tenant health checks, track adoption metrics, and propose improvements.
• Coordinate with Support and Engineering to resolve issues and manage escalations.
• Share new use cases and optimization opportunities with customers and Netskope community.
• Champion customer needs with Product Management and Engineering; provide roadmap feedback.
• Ensure Netskope capabilities align with evolving security and business objectives.
• Deliver regular status updates and executive summaries highlighting progress and risks.
• Orchestrate cross‑functional resources to drive adoption and long‑term retention.

Conocimientos

Executive communication

Networking concepts

Scripting (Python)

Cloud APIs

Data encryption

SIEM

Load balancing

English fluency

Spanish language

Networking security tech

Educación

Bachelor's degree

Herramientas

Proxies

Next-Gen Firewalls

SSL/IPSec

VPNs

DLP

Descripción del empleo

About the position:

Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.

You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization.

Successful candidates are proactive, customer‑centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth.

Responsibilities:

• Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.
• Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.
• Adoption & Enablement: Coach customer teams to become self‑sufficient in day‑to‑day operations by providing enablement sessions, configuration guidance, and best practice recommendations.
• Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.
• Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.
• Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community.
• Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance.
• Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives.
• Reporting & Communication: Deliver regular status updates and executive‑level summaries to highlight progress, risks, and outcomes.
• Cross‑functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long‑term retention.

Requirements:

• 5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels.
• Solid knowledge and prior experience with network security technologies such as Proxies, Next‑Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways.
• Strong understanding of networking concepts, MDM, and Cloud APIs.
• Experience working with large enterprise customers (Fortune 500 experience a plus).
• Proficiency in at least one scripting language (e.g., Perl, Python).
• Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).
• Knowledge of data encryption technologies, SIEM, and load balancing.
• Strong background in network architecture.
• Must be proficient in written and spoken English.
• Any extra language professional fluency like French, Spanish, German, Italian or Arabic is highly desirable.

Education:

• Bachelor's degree (BSc) preferred

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.