Senior SRE & Tech Support Engineer Hybrid Barcelona
Nutanix
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Descripción de la vacante
Nutanix in Barcelona is seeking a seasoned technical support professional to join our EMEA Technical Support (SRE) team. You will provide hands-on support for Nutanix’s HCI solutions, diagnose complex issues, and collaborate with development engineering to ensure customer success.
The role offers a hybrid setup with three days in the office, requires fluent English, and involves working with diverse teams across the globe.
Formación
- 7+ years of relevant technical experience.
- Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies.
- Customer-facing experience and customer-first mindset.
- Fluent in English; proficiency in one or more EU languages is a plus.
- Passion for learning and staying updated on cloud technologies.
- Strong troubleshooting and debugging skills.
- Collaborative approach and ability to work with diverse teams.
Responsabilidades
- Provide technical support for Nutanix’s HCI solutions.
- Troubleshoot, diagnose, and debug enterprise customer issues.
- Collaborate with development engineering team.
- Resolve cross-vendor issues with technology partners.
- Improve product serviceability and develop tools.
- Share technical knowledge with team.
- Focus on customer success and satisfaction.
Conocimientos
Descripción del empleo
Nutanix in Barcelona is seeking a seasoned technical support professional to join our EMEA Technical Support (SRE) team. You will provide hands-on support for Nutanix’s HCI solutions, diagnose complex issues, and collaborate with development engineering to ensure customer success.
The role offers a hybrid setup with three days in the office, requires fluent English, and involves working with diverse teams across the globe.
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