Senior SRE & Technical Support Engineer — Hybrid, Barcelona

Nutanix; Barcelona; Híbrido; EUR 54.000 - 66.000; Jornada completa

Descripción de la vacante

Nutanix in Barcelona is seeking an experienced Site Reliability Engineer for our EMEA Technical Support team. You will provide technical support for HCI solutions, diagnose enterprise issues, and collaborate with development engineers to keep systems reliable.

This role is hybrid, requiring presence in the office three days per week. English is essential; EU language skills are a plus. The team emphasizes customer-first service and continuous learning to deliver exceptional support.

Formación

• 7+ years of relevant technical experience.
• Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies.
• Customer-facing experience and customer-first mindset.
• Fluent in English. Proficiency in one or more EU languages is a strong plus.
• Passion for learning and staying updated on cloud technologies; strong troubleshooting and debugging skills.
• Collaborative approach and ability to work with diverse teams.
• Ability to provide excellent support experience to customers.

Responsabilidades

• Provide technical support for Nutanix´s HCI solutions.
• Troubleshoot, diagnose, and debug enterprise customer issues.
• Collaborate with development engineering team.
• Resolve cross-vendor issues with technology partners.
• Improve product serviceability and develop tools.
• Deliver excellent customer support experience.
• Share technical knowledge with team.
• Focus on customer success and satisfaction.

Conocimientos

Virtualization

Networking

Storage

Linux

Cloud Technologies

Customer-facing

English

Descripción del empleo

Nutanix in Barcelona is seeking an experienced Site Reliability Engineer for our EMEA Technical Support team. You will provide technical support for HCI solutions, diagnose enterprise issues, and collaborate with development engineers to keep systems reliable.

This role is hybrid, requiring presence in the office three days per week. English is essential; EU language skills are a plus. The team emphasizes customer-first service and continuous learning to deliver exceptional support.