Senior Technical Support Engineer (SRE)

Nutanix; Barcelona; Híbrido; EUR 54.000 - 66.000; Jornada completa

Descripción de la vacante

Nutanix in Barcelona is seeking an experienced Site Reliability Engineer for our EMEA Technical Support team. You will provide technical support for HCI solutions, diagnose enterprise issues, and collaborate with development engineers to keep systems reliable.

This role is hybrid, requiring presence in the office three days per week. English is essential; EU language skills are a plus. The team emphasizes customer-first service and continuous learning to deliver exceptional support.

Formación

• 7+ years of relevant technical experience.
• Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies.
• Customer-facing experience and customer-first mindset.
• Fluent in English. Proficiency in one or more EU languages is a strong plus.
• Passion for learning and staying updated on cloud technologies; strong troubleshooting and debugging skills.
• Collaborative approach and ability to work with diverse teams.
• Ability to provide excellent support experience to customers.

Responsabilidades

• Provide technical support for Nutanix´s HCI solutions.
• Troubleshoot, diagnose, and debug enterprise customer issues.
• Collaborate with development engineering team.
• Resolve cross-vendor issues with technology partners.
• Improve product serviceability and develop tools.
• Deliver excellent customer support experience.
• Share technical knowledge with team.
• Focus on customer success and satisfaction.

Conocimientos

Virtualization

Networking

Storage

Linux

Cloud Technologies

Customer-facing

English

Descripción del empleo

Hungry, Humble, Honest, with Heart.

The Opportunity

Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona!

Do you love technology, and innovation and have a customer-first mindset? Expand your skills and knowledge with our leading-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions!

Here at Nutanix, we value providing all our customers with an exceptional support experience. Join our family in a multicultural working environment and be part of a company that wants your career to succeed and thrive!

Sounds like you? Read on!

About The Team

At Nutanix, you will have the opportunity to be a part of our EMEA Technical Support (SRE) team based in Barcelona. Our SRE team comprises talented individuals working collaboratively to deliver the best support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability.

You will report to the Support Manager, who provides guidance and support in ensuring seamless operations within the team. At Nutanix, we offer a hybrid work setup where employees are expected to be in the office for three days a week. This setup allows for a good balance between the collaborative benefits of in-person interactions and the flexibility of remote work.

In terms of travel requirements, there are no extensive travel demands for this position. Our focus is primarily on delivering exceptional support to our customers while maintaining a healthy work-life balance for our team members.

Your Role

• Provide technical support for Nutanix´s HCI solutions
• Troubleshoot, diagnose, and debug enterprise customer issues
• Collaborate with development engineering team
• Resolve cross-vendor issues with technology partners
• Improve product serviceability and develop tools
• Deliver excellent customer support experience
• Share technical knowledge with team
• Focus on customer success and satisfaction

What You Will Bring

• 7+ years of relevant technical experience
• Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies
• Customer-facing experience and customer-first mindset
• Fluent in English. Proficiency in one or more EU languages is a strong plus
• Passion for learning and staying updated on cloud technologiesStrong troubleshooting and debugging skills
• Collaborative approach and ability to work with diverse teams
• Ability to provide excellent support experience to customers

We offer permanent employment with a base salary starting from €60,000. The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

Pay Transparency

The OTE range for this position at commencement of employment is expected to be between EUR €55,000 and EUR €83,000 per year. Please note that OTE offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.