Senior Salesforce Delivery Lead for CX Projects

Omega CRM, A Merkle Company; Madrid; Híbrido; EUR 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Flexible schedule

Certifications plan

Home Office

Transport benefits

Health insurance

Professional development

Descripción de la vacante

Omega CRM, a Merkle Company, is a global digital firm helping brands optimize their Customer Experience through Salesforce-driven services. The role centers on leading delivery of Salesforce projects, from pre-sales design to ongoing management, ensuring objectives are met within time, cost, and quality constraints.

The candidate will liaise with clients, translate requirements for delivery teams, and oversee project progress, risk management, and continuous improvement initiatives.

Formación

• Proven Salesforce consultant experience (4+ years).
• Strong client-facing communication and requirement translation.
• Experience with Agile (Scrum/Kanban) project delivery.
• Excellent presentation and status-update skills.

Responsabilidades

• Provide pre-sales support: solution design, estimation and planning.
• Translate client goals into technical delivery with the service team.
• Plan, assign and supervise tasks across dedicated teams; monitor progress and budget.
• Manage change requests and keep stakeholders informed on schedule and scope.
• Ensure customer satisfaction and drive service improvements.

Conocimientos

Salesforce Expertise

Client Interlocution

Agile Methodologies

English Communication

Herramientas

Salesforce CRM

Descripción del empleo

Omega CRM, a Merkle Company, is a global digital firm helping brands optimize their Customer Experience through Salesforce-driven services. The role centers on leading delivery of Salesforce projects, from pre-sales design to ongoing management, ensuring objectives are met within time, cost, and quality constraints.

The candidate will liaise with clients, translate requirements for delivery teams, and oversee project progress, risk management, and continuous improvement initiatives.