Salesforce Project Lead - Flexible Schedule, Home Office

Merkle Italia; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Home Office

Certifications plan

Meal vouchers

Flexible schedule

Public transport ticket

Descripción de la vacante

Omega CRM, a Merkle & Dentsu company, seeks an experienced Project Manager to drive Salesforce projects in a fast-paced environment. You will oversee pre-sales support, design solutions, plan, and ensure delivery within time, budget and quality constraints.

Join a global digital team delivering CXM solutions, with a focus on Service Cloud and Marketing Cloud, and collaborate across stakeholders in a flexible, growth-oriented culture.

Formación

• +5 years of experience in Project Management roles, successfully leading Salesforce projects.
• +3 years of experience participating in end-to-end CRM implementation processes.
• Solid hands-on experience working with Salesforce Service Cloud and Marketing Cloud.
• Proven experience working with Agile methodologies (SCRUM) and project management tools like Jira.
• Professional proficiency in English (Medium-High level, capable of fluent business communication).

Responsabilidades

• Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions.
• Share with the project team the client's vision, objectives, and expectations.
• Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
• Manage project progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
• Provide visibility of project progress to the client and Customer Success Manager (CSM).
• Lead follow-up meetings and steering committees.
• Alert operations management of potential deviations.
• Establish communication and risk mitigation plans.
• Monitor all incoming and outgoing project documentation.
• Ensure project deliverables adhere to quality standards.
• Lead project demos for the client.
• Lead the resolution of issues arising from project implementation.
• Lead the relationship and pursue customer satisfaction regarding the project.
• Ensure project objectives are met.
• Evaluate the project afterward and identify successful and unsuccessful project elements.
• Responsible for sending customer satisfaction surveys regarding the project.
• Identify potential Up & Cross-Selling opportunities for the account.
• Lead team retrospectives and identify potential internal improvements.
• Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Conocimientos

Project Management

CRM implementation

Agile/SCRUM

Business English

Herramientas

Salesforce Service Cloud

Salesforce Marketing Cloud

Jira

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, seeks an experienced Project Manager to drive Salesforce projects in a fast-paced environment. You will oversee pre-sales support, design solutions, plan, and ensure delivery within time, budget and quality constraints.

Join a global digital team delivering CXM solutions, with a focus on Service Cloud and Marketing Cloud, and collaborate across stakeholders in a flexible, growth-oriented culture.