Senior Salesforce PM — Remote, Flexible & Impactful

Omega Crm, A Merkle Company; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Flexible Schedule

Certifications plan

Home Office

Flexible retribution

Health insurance

OMEGA in action

Professional development

Descripción de la vacante

Omega CRM, a Merkle Company, is a leading CRM implementation partner in Spain. We are seeking an experienced Project Manager to drive CRM projects from pre-sales through delivery, coordinating cross-functional teams and ensuring on-time, on-budget outcomes.

You will collaborate with clients to capture objectives, design solutions, manage scope and risks, and lead project demos and retrospectives, while promoting continuous improvement and customer satisfaction.

Formación

• 5+ years of experience in PM roles.
• +3 years participating in end-to-end CRM implementation processes.
• Experience working with agile methodologies (SCRUM, Jira, etc.).
• Medium – high level of English.

Responsabilidades

• Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions.
• Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
• Manage project progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
• Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
• Alert operations management of potential deviations. Establish communication and risk mitigation plans.
• Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
• Lead project demos for the client.
• Lead the resolution of issues arising from project implementation.
• Lead the relationship and pursue customer satisfaction regarding the project.
• Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
• Responsible for sending customer satisfaction surveys regarding the project.
• Identify potential Up & Cross-Selling opportunities for the account.
• Lead team retrospectives and identify potential internal improvements.
• Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Conocimientos

PM experience

CRM implementation

Agile methodologies

English proficiency

Herramientas

Jira

Descripción del empleo

Omega CRM, a Merkle Company, is a leading CRM implementation partner in Spain. We are seeking an experienced Project Manager to drive CRM projects from pre-sales through delivery, coordinating cross-functional teams and ensuring on-time, on-budget outcomes.

You will collaborate with clients to capture objectives, design solutions, manage scope and risks, and lead project demos and retrospectives, while promoting continuous improvement and customer satisfaction.