Salesforce Service Lead - Client Delivery & Certification

Merkle Italia; Madrid; A distancia; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Flexible Schedule

Home Office

Certifications plan

Professional development

Health insurance

Descripción de la vacante

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships. We are seeking a Salesforce Service Lead to drive and oversee the delivery of assigned projects in Madrid.

The role emphasizes pre-sales support, client alignment with technical teams, and proactive management of scope, schedule and budget.

Formación

• 4+ years of Salesforce Consultant or similar experience.
• Experience translating business requirements into technical solutions for clients.
• Hands-on Agile experience (Scrum/Kanban) to manage scope and deliverables.

Responsabilidades

• Provide pre-sales support including solution design, estimation and planning.
• Lead service progress to meet deadlines, scope and budget.
• Coordinate client communication and executive status updates.
• Identify upsell/cross-sell opportunities for the account.
• Manage service documentation and resolve issues arising from service evolution.

Conocimientos

Salesforce expertise

Client facing

Agile methodologies

Communication skills

English proficiency

Educación

Salesforce Certifications (Admin/Consultant)

Herramientas

Salesforce Service Cloud

Sales Cloud

Marketing Cloud

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships. We are seeking a Salesforce Service Lead to drive and oversee the delivery of assigned projects in Madrid.

The role emphasizes pre-sales support, client alignment with technical teams, and proactive management of scope, schedule and budget.