Global VP, Customer Success & Growth

Candex; Madrid; Presencial; EUR 131.845 - 202.163; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Parental Leave

Flexible work environment

Internal mobility

Team outings

Descripción de la vacante

Candex is hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide. You’ll thrive in a high-growth startup, have deep procurement experience, and be comfortable operating with executive stakeholders.

You will manage accounts—strategic positioning, product promotion, adoption, and feedback to Product—while helping us build scalable ways of working and preparing to be a future leader as we scale.

Formación

• Procurement domain experience with PTP or procurement operations.
• Experience with Fortune 500 clients in influencing/transformation roles.
• Executive presence for C-suite meetings and strategic discussions.
• Challenger process: asking insightful questions and surfacing opportunities.
• Influencing and tenacity to move clients to decisive action.
• Client success strategy with measurable criteria and milestones.
• Product mastery: ability to read data, explain delivery models and answer questions.
• Strong communication, written and spoken; concise and evidence-based.
• Internal collaboration and relationship-building across teams.

Responsabilidades

• Global relationship owner for Fortune 500 and FTSE 250 companies.
• Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans.
• Identify key client contacts to build a network and drive adoption.
• Oversee and address client or supplier support or technical issues.
• Perform data analytics and monitor KPIs to drive Candex usage and revenue growth.
• Understand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams.
• Be the trusted advisor to clients to shape procurement spend management strategy and priorities.
• Understand Candex products extremely well; identify enhancements to meet client needs.
• Support Sales on expansion opportunities and strategic deal closures.
• Build repeatable processes and infrastructure to scale the CS function.

Conocimientos

Procurement domain expertise

Executive presence

Influencing & Tenacity

Client relationship management

Communication skills

Product data literacy

Stakeholder mapping

Educación

Bachelor’s or Advanced Degree

Herramientas

CRM software

Excel

PowerPoint

Google Suite

Ariba

Coupa

SAP

Descripción del empleo

Candex is hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide. You’ll thrive in a high-growth startup, have deep procurement experience, and be comfortable operating with executive stakeholders.

You will manage accounts—strategic positioning, product promotion, adoption, and feedback to Product—while helping us build scalable ways of working and preparing to be a future leader as we scale.