Senior PM, AI-Powered Customer Communications Platform

Nextlane; Madrid; Híbrido; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible hours

Private health insurance

Vacation days (23)

Learning platform access

Descripción de la vacante

Nextlane is seeking a senior Product Manager to own and evolve its Customer Interaction products, including the Communication Center and AI Receptionist. You will define the strategy and roadmap for end-to-end customer communications, spanning voice, messaging, and workflow automation, and work with Engineering, AI, UX, Data, and Platform teams to deliver scalable cloud-native solutions.

Ideal candidates have 8+ years in B2B SaaS product management, with a track record of delivering API-driven

Formación

• 8+ years of Product Management experience in B2B SaaS environments.
• Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI-driven products.
• Proven track record delivering scalable, API-driven, cloud-native products.
• Experience with measurable business impact, adoption targets, and revenue objectives.
• Experience operating in cross-functional environments with Engineering, Design, Data, AI, and Commercial teams.

Responsabilidades

• Own and evolve Nextlane’s Customer Interaction products (Communication Center, AI Receptionist, and future AI-powered capabilities).
• Define and execute product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation.
• Design and improve routing, conversation orchestration, automation workflows, and AI-assisted customer journeys.
• Drive adoption of AI-powered experiences, including conversational interfaces and intelligent assistants.
• Lead product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities and deliver measurable outcomes.
• Collaborate with Engineering, AI, UX, Data, and Platform teams to deliver scalable cloud-native solutions.
• Ensure seamless integration with internal systems, external platforms, APIs, and partner ecosystems.
• Define success metrics and measure product performance via adoption, satisfaction, efficiency, and revenue impact.
• Support go-to-market initiatives, customer pilots, product positioning, and commercial enablement.

Conocimientos

Product management

B2B SaaS

APIs

Cloud-native

Cross-functional

Fluent English

Conversational AI

Herramientas

APIs

Integrations

Descripción del empleo

Nextlane is seeking a senior Product Manager to own and evolve its Customer Interaction products, including the Communication Center and AI Receptionist. You will define the strategy and roadmap for end-to-end customer communications, spanning voice, messaging, and workflow automation, and work with Engineering, AI, UX, Data, and Platform teams to deliver scalable cloud-native solutions.

Ideal candidates have 8+ years in B2B SaaS product management, with a track record of delivering API-driven