Principal Product Manager – DMS & Cloud Products

Nextlane; Madrid; Presencial; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible hours

Private health insurance

Vacation days (23)

Learning platform access

Descripción de la vacante

Nextlane is seeking a senior Product Manager to own and evolve its Customer Interaction products, including the Communication Center and AI Receptionist. You will define the strategy and roadmap for end-to-end customer communications, spanning voice, messaging, and workflow automation, and work with Engineering, AI, UX, Data, and Platform teams to deliver scalable cloud-native solutions.

Ideal candidates have 8+ years in B2B SaaS product management, with a track record of delivering API-driven

Formación

• 8+ years of Product Management experience in B2B SaaS environments.
• Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI-driven products.
• Proven track record delivering scalable, API-driven, cloud-native products.
• Experience with measurable business impact, adoption targets, and revenue objectives.
• Experience operating in cross-functional environments with Engineering, Design, Data, AI, and Commercial teams.

Responsabilidades

• Own and evolve Nextlane’s Customer Interaction products (Communication Center, AI Receptionist, and future AI-powered capabilities).
• Define and execute product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation.
• Design and improve routing, conversation orchestration, automation workflows, and AI-assisted customer journeys.
• Drive adoption of AI-powered experiences, including conversational interfaces and intelligent assistants.
• Lead product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities and deliver measurable outcomes.
• Collaborate with Engineering, AI, UX, Data, and Platform teams to deliver scalable cloud-native solutions.
• Ensure seamless integration with internal systems, external platforms, APIs, and partner ecosystems.
• Define success metrics and measure product performance via adoption, satisfaction, efficiency, and revenue impact.
• Support go-to-market initiatives, customer pilots, product positioning, and commercial enablement.

Conocimientos

Product management

B2B SaaS

APIs

Cloud-native

Cross-functional

Fluent English

Conversational AI

Herramientas

APIs

Integrations

Descripción del empleo

Responsibilities

• Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities.
• Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation.
• Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys.
• Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants.
• Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes.
• Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud‑native solutions.
• Ensuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems.
• Defining success metrics and measuring product performance through adoption, customer satisfaction, operational efficiency, and commercial impact.
• Supporting go‑to‑market initiatives, customer pilots, product positioning, and commercial enablement activities.

Qualifications

• Experience:
  • 8+ years of Product Management experience in B2B SaaS environments.
  • Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI‑driven products.
  • Proven track record delivering scalable, API‑driven, cloud‑native products.
  • Experience working on products with measurable business impact, adoption targets, and revenue objectives.
  • Experience operating in cross‑functional environments with Engineering, Design, Data, AI, and Commercial teams.
• Languages:
  • Fluent English (interview will be conducted in English).
  • Additional European languages are a plus.
• Communication:
  • Strong communication skills, both verbal and written.
  • Ability to influence stakeholders across technical, business, and executive audiences.
  • Comfortable presenting product vision, roadmap decisions, and business outcomes.
• Technical Skills:
  • Understanding of conversational AI, voice automation, messaging platforms, or customer engagement technologies.
  • Experience with APIs, integrations, SaaS platforms, and distributed systems.
  • Familiarity with AI‑powered products, conversational interfaces, LLM‑based solutions, or workflow automation.
  • Strong analytical skills with experience defining KPIs, success metrics, and ROI models.
  • Knowledge of data privacy, security, and compliance principles is a plus.
• Interpersonal Skills:
  • Ability to collaborate in a diverse and dynamic environment.
  • Strong product ownership mindset.
  • Excellent collaboration and stakeholder management skills.
  • Strategic thinker with strong execution capabilities.
  • Comfortable navigating ambiguity and solving complex product problems.

Benefits

• Remote Work: Up to 3 days a week!
• Work‑life balance: We have flexible entrance and departure time.
• Summer schedule on Fridays: Start early your weekends!
• Referral Bonus: €1500 for every talent you refer (after 6 months).
• Flexible Remuneration: COBEE platform.
• Private Medical Insurance: Adeslas.
• Continuous Learning: Access to our internal platform for continuous development.
• Vacation: 23 vacation days plus an intensive schedule in July and August.
• Teambuilding: Our afterworks and activities are memorable!

Diversity, Inclusion & Belonging

At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

• Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.
• Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.