Principal Product Manager – Communication Platform & AI

Nextlane Holding GmbH; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Work up to 3 days a week

Flexible work hours

23 vacation days

Private Medical Insurance

Referral Bonus

Continuous Learning opportunities

Descripción de la vacante

Nextlane Holding GmbH in Madrid is looking for a seasoned Product Manager to lead the evolution of customer interaction products. You will own the product strategy and work closely with various teams to deliver scalable solutions that drive measurable business outcomes.

The ideal candidate will have over 8 years of experience in B2B SaaS environments and a strong understanding of customer engagement technologies. Join us to innovate and shape the future of the automotive industry.

Formación

• 8+ years of Product Management experience in B2B SaaS environments.
• Experience building customer interaction platforms and communication products.
• Fluent in English; additional European languages are a plus.

Responsabilidades

• Own and evolve customer interaction products including AI Receptionist.
• Define and execute product strategy for customer communication experiences.
• Drive adoption of AI-powered experiences and lead product discovery.

Conocimientos

Product Management experience

Customer interaction platforms

AI-driven products

Strong communication skills

Understanding of conversational AI

Educación

8+ years in B2B SaaS

Herramientas

APIs

SaaS platforms

Conversational interfaces

Descripción del empleo

About Us

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

What does it mean to be a #Nextlaner?

• Be part of a growth-oriented culture.

• Collaborate with colleagues from all over the world.

• Believe in the Power of ideas and the diversity of thought.

• Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

Your Responsibilities

As a key member of the team, you will be responsible for:

• Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities.

• Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation.

• Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys.

• Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants.

• Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes.

• Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud-native solutions.

• Ensuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems.

• Defining success metrics and measuring product performance through adoption, customer satisfaction, operational efficiency, and commercial impact.

• Supporting go-to-market initiatives, customer pilots, product positioning, and commercial enablement activities.

What We’re Looking For

• Experience:

  • 8+ years of Product Management experience in B2B SaaS environments.

  • Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI-driven products.

  • Proven track record delivering scalable, API-driven, cloud-native products.

  • Experience working on products with measurable business impact, adoption targets, and revenue objectives.

  • Experience operating in cross‑functional environments with Engineering, Design, Data, AI, and Commercial teams.

• Languages:

  • Fluent English (interview will be conducted in English).

  • Additional European languages are a plus.

• Communication:

  • Strong communication skills, both verbal and written.

  • Ability to influence stakeholders across technical, business, and executive audiences.

  • Comfortable presenting product vision, roadmap decisions, and business outcomes.

• Technical Skills:

  • Understanding of conversational AI, voice automation, messaging platforms, or customer engagement technologies.

  • Experience with APIs, integrations, SaaS platforms, and distributed systems.

  • Familiarity with AI‑powered products, conversational interfaces, LLM‑based solutions, or workflow automation.

  • Strong analytical skills with experience defining KPIs, success metrics, and ROI models.

  • Knowledge of data privacy, security, and compliance principles is a plus.

• Interpersonal Skills: Ability to collaborate in a diverse and dynamic environment.

  • Strong product ownership mindset.

  • Excellent collaboration and stakeholder management skills.

  • Strategic thinker with strong execution capabilities.

  • Comfortable navigating ambiguity and solving complex product problems.

  • Ability to collaborate in a diverse and dynamic environment.

Our Recruitment Process

1. 15‑minute introductory call with our Talent Acquisition Specialist.

2. Interviews with the Hiring Team

What We Offer

We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer:

• Remote Work: Up to 3 days a week!

• Work‑life balance: We have flexible entrance and departure time.

• Summer schedule on Fridays: Start early your weekends!

• Referral Bonus: €1500 for every talent you refer (after 6 months).

• Flexible Remuneration: COBEE platform.

• Private Medical Insurance: Adeslas.

• Continuous Learning: Access to our internal platform for continuous development.

• Vacation: 23 vacation days plus an intensive schedule in July and August.

• Teambuilding: Our afterworks and activities are memorable!

Diversity, Inclusion & Belonging

• Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

• Equal opportunities for all. We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join Nextlane

Join Nextlane and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!