French-Speaking Customer Service & Order Specialist

Jobtailor; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a skilled Customer Service/Order Management professional to join our team in Barcelona. The role involves managing customer orders, coordinating with Supply Chain and Logistics, and delivering exceptional service to international customers.

Candidates should have 5+ years in related fields, strong communication in French and English, and proficient use of Microsoft Office and ERP systems such as SAP, Oracle or JDE. A collaborative, detail-oriented approach is essential.

Formación

• 5+ years in Customer Service, Order Management, Logistics or similar operational environment.
• International manufacturing/logistics environment experience valued.
• Ability to manage customer orders from receipt through delivery with Supply Chain/Logistics.
• Experience handling inquiries, resolving issues with multiple stakeholders to ensure service.
• Fluent written and spoken French and English.
• Proficiency in Outlook, Excel and Word.

Responsabilidades

• Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
• Communicate with customers and colleagues across different countries.
• Process and manage customer orders.
• Provide updates on order status, shipments and deliveries.
• Work closely with Supply Chain, Logistics, Production and Sales teams.
• Support quotation requests and customer enquiries.

Conocimientos

Customer service

Order management

Logistics

Supply chain

French & English

Herramientas

SAP

Oracle

JDE

Microsoft Office

Descripción del empleo

Jobtailor is seeking a skilled Customer Service/Order Management professional to join our team in Barcelona. The role involves managing customer orders, coordinating with Supply Chain and Logistics, and delivering exceptional service to international customers.

Candidates should have 5+ years in related fields, strong communication in French and English, and proficient use of Microsoft Office and ERP systems such as SAP, Oracle or JDE. A collaborative, detail-oriented approach is essential.