Senior O2C Operations Lead - End-to-End Customer Experience

Teleperformance Spain; Barcelona; Presencial; EUR 29.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Relocation package

Referral program

Career growth opportunities

Skill development

Descripción de la vacante

Teleperformance Spain in Barcelona seeks a Senior Customer Operations Lead to coordinate the full Order-to-Cash cycle for key accounts. You will be the main interface among Customers, Sales, Logistics, and Finance to ensure on-time delivery and accurate invoicing.

The role requires 3+ years in Customer Account Management or care leadership, a Bachelor’s degree in Business or related field, and advanced SAP S/4HANA SD knowledge.

Formación

• 3+ years in Customer Account Management or Care leadership
• Bachelor’s or university degree in Business, Supply Chain, or related discipline
• Advanced SAP S/4HANA Sales & Distribution knowledge
• Excellent communication, negotiation and stakeholder management capabilities

Responsabilidades

• Coordinate end-to-end Order-to-Cash cycle for assigned customers
• Interface between Customers, Sales, Logistics, and Finance to ensure on-time delivery and accurate invoicing
• Act as escalation point for complex customer issues (delivery, billing, claims)
• Drive adoption of digital tools (Customer Portal, CRM, EDI) for self-service and transparency
• Monitor KPIs (OTIF, backlog, open claims) and drive improvement actions
• Support onboarding of new customers and training on digital tools
• Lead process improvements to simplify workflows and enhance customer satisfaction
• Collaborate across Finance, Sales, Customer Care, Legal, and IT/SAP teams in a fast-moving environment

Conocimientos

German C1

English C1

SAP S/4HANA SD

Reporting tools

Stakeholder mgmt

Analytical skills

Cross-functional work

Educación

Bachelor’s degree in Business/Supply Chain

Herramientas

SAP S/4HANA

Descripción del empleo

Teleperformance Spain in Barcelona seeks a Senior Customer Operations Lead to coordinate the full Order-to-Cash cycle for key accounts. You will be the main interface among Customers, Sales, Logistics, and Finance to ensure on-time delivery and accurate invoicing.

The role requires 3+ years in Customer Account Management or care leadership, a Bachelor’s degree in Business or related field, and advanced SAP S/4HANA SD knowledge.