Senior Genesys Cloud Architect - Integrations & Routing

Rocket Stars; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Rocket Stars is seeking a Senior Genesys Cloud Engineer to design Architect flows and deliver API-based integrations at scale.

You will own routing logic, automation, and real-time integrations within a modern cloud contact center platform, collaborating with Product, Architecture and Engineering teams to deliver high-performance customer experiences.

The role offers a fully remote setup within Spain and a collaborative, innovation-driven team culture.

Formación

• 3+ years hands-on experience with Genesys Cloud.
• Experience designing Architect flows and routing configurations.
• Experience integrating systems via Genesys Cloud APIs and REST.
• Solid understanding of cloud environments and security basics.
• Experience troubleshooting and optimizing contact center environments.
• English level B2 or higher.

Responsabilidades

• Design and maintain complex Genesys Cloud Architect flows.
• Implement advanced routing logic (skills-based routing, queues, fallbacks).
• Build and support integrations using Genesys Cloud APIs and Data Actions.
• Implement and optimize configurations for voice and digital channels.
• Design and maintain REST-based integrations with external systems.
• Troubleshoot performance issues and ensure platform stability.
• Contribute to automation and continuous improvement initiatives.

Conocimientos

Genesys Cloud

Architect flows & routing

REST/API integrations

Troubleshooting & optimization

Cloud security basics

English (B2+)

Herramientas

Genesys Cloud APIs

Data Actions

Event-driven integrations

MS Dynamics CRM

AWS services

Descripción del empleo

Rocket Stars is seeking a Senior Genesys Cloud Engineer to design Architect flows and deliver API-based integrations at scale.

You will own routing logic, automation, and real-time integrations within a modern cloud contact center platform, collaborating with Product, Architecture and Engineering teams to deliver high-performance customer experiences.

The role offers a fully remote setup within Spain and a collaborative, innovation-driven team culture.