Genesys Cloud Software Engineer: Global CCaaS Integrations

Vortech PCI Group; Madrid; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation package

Career growth opportunities

Flexible working environment

Job summary

Vortech PCI Group is seeking a Genesys Cloud Software Engineer in Madrid, Spain, to join an international team delivering scalable contact center solutions. The role requires 5+ years of experience with Genesys Cloud and API integrations, REST APIs knowledge, and strong communication skills. The successful candidate will develop customer experience flows, support integrations using Genesys Cloud, and implement routing logic for voice and digital channels. This is a great opportunity to work on global projects in a flexible environment.

Qualifications

• 5+ years of experience working with Genesys Cloud, including Architect flows and API integrations.
• Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar).
• Experience creating technical documentation and flow diagrams in Visio.

Responsibilities

• Develop and maintain customer experience flows using Genesys Cloud Architect.
• Design and implement solutions using Genesys Cloud and Genesys Engage.
• Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services.

Skills

Genesys Cloud

API integrations

JavaScript

Python

SOA principles

Technical documentation

REST APIs

English B2+

Tools

Microsoft Visio

Job description

Vortech PCI Group is seeking a Genesys Cloud Software Engineer in Madrid, Spain, to join an international team delivering scalable contact center solutions. The role requires 5+ years of experience with Genesys Cloud and API integrations, REST APIs knowledge, and strong communication skills. The successful candidate will develop customer experience flows, support integrations using Genesys Cloud, and implement routing logic for voice and digital channels. This is a great opportunity to work on global projects in a flexible environment.