Genesys Cloud - Software Engineer

Vortech PCI Group; Madrid; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation package

Career growth opportunities

Flexible working environment

Job summary

Vortech PCI Group is seeking a Genesys Cloud Software Engineer in Madrid, Spain, to join an international team delivering scalable contact center solutions. The role requires 5+ years of experience with Genesys Cloud and API integrations, REST APIs knowledge, and strong communication skills. The successful candidate will develop customer experience flows, support integrations using Genesys Cloud, and implement routing logic for voice and digital channels. This is a great opportunity to work on global projects in a flexible environment.

Qualifications

• 5+ years of experience working with Genesys Cloud, including Architect flows and API integrations.
• Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar).
• Experience creating technical documentation and flow diagrams in Visio.

Responsibilities

• Develop and maintain customer experience flows using Genesys Cloud Architect.
• Design and implement solutions using Genesys Cloud and Genesys Engage.
• Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services.

Skills

Genesys Cloud

API integrations

JavaScript

Python

SOA principles

Technical documentation

REST APIs

English B2+

Tools

Microsoft Visio

Job description

About the job Genesys Cloud - Software Engineer

Genesys Cloud Software Engineer | International Projects

Your role

You will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions.

Your Main Responsibilities Will Include

• Develop and maintain customer experience flows using Genesys Cloud Architect
• Design and implement solutions using Genesys Cloud and Genesys Engage (on-premise)
• Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services
• Implement routing logic, automation, and configurations for voice and digital channels
• Contribute to the integration of chat and email channels in Genesys Cloud
• Participate in integrations with WFM (Workforce Management) systems within CCaaS environments
• Create technical design documentation and process flows using Microsoft Visio
• Apply SOA (Service-Oriented Architecture) principles in system design and integrations
• Collaborate with cross-functional teams to deliver solutions aligned with business needs
• Troubleshoot issues, optimize performance, and ensure platform stability

What we are looking for

• 5+ years of experience working with Genesys Cloud, including Architect flows and API integrations
• Experience with:
  • Genesys Cloud
  • Genesys Engage (on‐premise)
• Experience in:
  • Integration of chat and/or email channels
  • Working with WFM systems or similar integrations in CCaaS environments
• Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar)
• Experience creating technical documentation and flow diagrams in Visio
• Understanding of SOA design principles
• Ability to translate business requirements into technical solutions
• Experience troubleshooting and ensuring platform stability
• Familiarity with cloud environments, security basics, and version control
• English level B2+ or higher

Nice to have

• Experience with real-time integrations in contact center environments
• Knowledge of event-driven architectures
• Experience with bots or conversational AI
• Exposure to CRM systems
• Certifications in Genesys Cloud or cloud providers (AWS)

Soft skills

• Analytical and problem-solving mindset
• Strong communication and teamwork skills
• Attention to detail
• Adaptability in dynamic environments

What we offer

• Opportunity to work on international cloud contact center projects
• Collaboration with experienced engineering teams
• Flexible and modern working environmentCareer growth opportunities
• Competitive compensation package

Interested?

If you are passionate about cloud contact center solutions, working with Genesys Cloud, and contributing to integration and automation projects in international environments, we would love to hear from you.

Apply now and let's talk!

Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortech PCI Group S.L. con el fin de participar en procesos de selección. Para ejercer sus derechos de acceso, rectificación, cancelación y oposición de sus datos personales (ARCO) podrá comunicarlo por escrito e indicando sus datos personales a [e-mail]