Senior CCaaS Solution Architect - Genesys Cloud & AI

Roche; Madrid; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Purpose-driven culture

Global exposure

Growth & Innovation

Flexibility & Structure

Job summary

Roche is seeking a Senior Solution Architect in Madrid who will focus on designing business-driven solutions within a complex environment. You will lead architecture initiatives, drive innovation including AI use cases in the Contact Center as a Service, and provide mentorship to enhance architecture practices. The role demands extensive experience in telephony products, particularly Genesys Cloud, alongside exceptional communication skills. Join Roche for a professional environment valuing your expertise and work-life balance.

Qualifications

• Proven track record as a Solution Architect in multi-product environments.
• Deep experience with cloud-based telephony products, specifically Genesys Cloud.
• Expertise in creating Data Models, Taxonomies, and Integration patterns.
• Exceptional English skills and influencing capabilities.

Responsibilities

• Design solutions that meet product requirements.
• Drive AI transformative use cases in the CCaaS environment.
• Provide technical oversight to product teams.
• Mentor others and help evolve global architecture practices.

Skills

Solution Architect experience

CCaaS expertise

Cloud computing knowledge

AI & Conversational Technologies

Excellent communication skills

Job description

Roche is seeking a Senior Solution Architect in Madrid who will focus on designing business-driven solutions within a complex environment. You will lead architecture initiatives, drive innovation including AI use cases in the Contact Center as a Service, and provide mentorship to enhance architecture practices. The role demands extensive experience in telephony products, particularly Genesys Cloud, alongside exceptional communication skills. Join Roche for a professional environment valuing your expertise and work-life balance.