Remote Genesys Cloud Architect & Integrations Engineer

Rocket Stars; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International project environment

Flexible hybrid/remote model within 
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Scalable cloud platform

Collaborative and innovation-driven

Descripción de la vacante

Rocket Stars is seeking a Senior Genesys Cloud Engineer to design Architect flows and build API-based integrations for a scalable cloud contact center.

You will own routing logic, automation, and real-time integrations, collaborating with Product, Architecture, and Engineering to deliver high-performance customer experiences.

This role is fully remote for candidates in Spain, with a flexible hybrid/remote model within the country and a competitive salary aligned with experience.

Formación

• 3+ years hands-on experience with Genesys Cloud.
• Expertise in Architect flows and routing configuration.
• Experience integrating systems via Genesys Cloud APIs and REST services.
• Solid understanding of cloud environments and security basics.
• Experience troubleshooting and optimizing contact center environments.
• English level B2 or higher.

Responsabilidades

• Design and maintain complex Genesys Cloud Architect flows.
• Implement advanced routing logic (skills-based routing, queues, fallbacks).
• Build and support integrations using Genesys Cloud APIs and Data Actions.
• Implement and optimize configurations for voice and digital channels.
• Design and maintain REST-based integrations with external systems.
• Troubleshoot performance issues and ensure platform stability.
• Contribute to automation and continuous improvement initiatives.

Conocimientos

Genesys Cloud

Architect flows

REST APIs

Routing configuration

Cloud security basics

Troubleshooting

English (B2)

Herramientas

Genesys Cloud APIs

REST services

Descripción del empleo

Rocket Stars is seeking a Senior Genesys Cloud Engineer to design Architect flows and build API-based integrations for a scalable cloud contact center.

You will own routing logic, automation, and real-time integrations, collaborating with Product, Architecture, and Engineering to deliver high-performance customer experiences.

This role is fully remote for candidates in Spain, with a flexible hybrid/remote model within the country and a competitive salary aligned with experience.