Senior Customer Success Manager - Cybersecurity SaaS (Hybrid)

Zynap; Barcelona; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Therapy coverage

Flexible benefits

Meals

Transport

Childcare

Tax-efficient benefits

Job summary

Zynap in Barcelona is seeking a Customer Success Manager to own the customer relationship end to end, ensuring customers realize value from our platform as we scale. You will be the face of Zynap for your customers, building trusted relationships with business and technical stakeholders, while representing customer needs internally across Sales, Product, and Engineering.

Hybrid work in the city center, reporting to Head of Customer Success, with a fast-moving, customer-first culture and strong

Qualifications

• 3+ years in Customer Success, Account Management, or a similar role at a SaaS company.
• Experience managing onboarding, adoption, renewals, and expansion across multiple customers.
• Ability to own the customer relationship and drive value realization, risk management, and long-term success.
• Strong collaborator, able to work closely with Sales, Technical Services, Support, and Product.
• Customer-centric, proactive, and process-oriented.
• Excellent communication skills, with professional fluency in English and Spanish (additional European languages a plus).
• Familiarity with Salesforce or other CRM tools.

Responsibilities

• Own the customer lifecycle, from onboarding and first value through adoption, renewal, and expansion
• Drive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform
• Lead customer enablement: onboarding coordination, hands-on training, and QBRs that demonstrate progress and impact
• Proactively identify risks and blockers, and drive timely cross-functional resolution
• Act as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities
• Partner with Customer SEs, Support, Product, and Engineering to deliver a seamless end-to-end experience and represent customer feedback internally
• Monitor, analyze, and act on key customer success metrics

Skills

Customer Success

Account Management

Onboarding

Renewals

Expansion

Communication skills

English

Spanish

Tools

Salesforce

CRM tools

Job description

Zynap in Barcelona is seeking a Customer Success Manager to own the customer relationship end to end, ensuring customers realize value from our platform as we scale. You will be the face of Zynap for your customers, building trusted relationships with business and technical stakeholders, while representing customer needs internally across Sales, Product, and Engineering.

Hybrid work in the city center, reporting to Head of Customer Success, with a fast-moving, customer-first culture and strong