Senior Customer Success Engineer & Enterprise Advisor

Dynatrace LLC; Barcelona; Híbrido; EUR 90.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Health insurance

Stock purchase plan

Wellness days

Flexible hours

Volunteer day

Global culture events

Learning perks

Descripción de la vacante

Dynatrace is seeking a Lead Customer Success Engineer to build and maintain post-sales relationships with our highest strategic customers in Spain. You will be a trusted advisor, guiding adoption and value realization across Dynatrace solutions.

You will mentor other CSEs, coordinate with product teams, and lead executive conversations (VP/CxO) to drive outcomes and renewals. Hybrid work options and a collaborative, fast-paced environment are offered.

Formación

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
• 6+ years of related work experience with large enterprise customers.
• Track record of leadership, mentorship, and executive stakeholder management.
• Proven ability to guide product adoption and value realization for complex SaaS platforms.

Responsabilidades

• Coach, mentor, and provide feedback to other CSEs and teams.
• Advise customers on best practices, adoption, and value realization.
• Act as frontline SME for Dynatrace technologies and use cases.
• Engage with Product management on roadmaps and customer needs.
• Lead Monthly/Quarterly Business Reviews with executives.
• Document customer success best practices and enablement.
• Collaborate with support, PM, and R&D to speed issue resolution.
• Manage executive relationships (VP/CxO) and advocate for customers.

Conocimientos

Leadership

Mentorship

Executive relationships

Customer service orientation

Strategic thinking

Educación

Bachelor's degree in Computer Science or IT

Herramientas

Kubernetes

AWS

Azure

Google Cloud

Dynatrace SME

Descripción del empleo

Dynatrace is seeking a Lead Customer Success Engineer to build and maintain post-sales relationships with our highest strategic customers in Spain. You will be a trusted advisor, guiding adoption and value realization across Dynatrace solutions.

You will mentor other CSEs, coordinate with product teams, and lead executive conversations (VP/CxO) to drive outcomes and renewals. Hybrid work options and a collaborative, fast-paced environment are offered.