Senior CSM - Enterprise Growth & Strategy Leader

Remote; Amer; Remote; EUR 80,000 - 134,000; Full time

Job summary

Remote is seeking a Senior Mid-Market/Enterprise Customer Success Manager in the AMER region. The role focuses on value-based consultations, tailored product demonstrations, and acting as a trusted partner for complex enterprise opportunities.

You will mentor teammates, collaborate with Product, Sales, Marketing, and Solutions teams, and lead development initiatives to enhance team capabilities. Ideal candidates have extensive CSM experience, strategic communication skills, and a track record of

Qualifications

• Extensive experience as a Senior CSM.
• Autonomous risk anticipation and portfolio management.
• Solution-oriented account ownership with end-to-end responsibility.
• Strategic communication and peer mentorship across teams.
• Root-cause analysis to drive repeatable account plans.
• Boundary setting and values-based leadership in tough conversations.
• Experience driving AI adoption and cross-product expansion.
• Focus on retention, expansion, and execution quality.
• Fluent written and spoken English with strong communication skills.

Responsibilities

• Own Senior CSM responsibilities for mid-market and enterprise accounts.
• Anticipate portfolio risks and adjust strategic plans proactively.
• Drive retention and expansion with end-to-end ownership.
• Mentor peers and align stakeholders across CSM, product, sales, and marketing.
• Diagnose friction early and drive cross-functional execution.
• Lead value-based consultations and tailored product demos.
• Develop AI/automation workflows to increase team efficiency.
• Raise standards for documentation and execution within the team.

Skills

Senior CSM

Account ownership

Strategic communication

Risk management

Mentorship

Cross-functional collaboration

Job description

Remote is seeking a Senior Mid-Market/Enterprise Customer Success Manager in the AMER region. The role focuses on value-based consultations, tailored product demonstrations, and acting as a trusted partner for complex enterprise opportunities.

You will mentor teammates, collaborate with Product, Sales, Marketing, and Solutions teams, and lead development initiatives to enhance team capabilities. Ideal candidates have extensive CSM experience, strategic communication skills, and a track record of