Senior CRM & ERP Manager with English

Babel Profiles; Barcelona; Ibrido; EUR 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid model from Barcelona

Competitive base salary

Health insurance

Ownership of Salesforce ecosystem

Strategic leadership responsibilities

Descrizione del lavoro

Babel Profiles in Barcelona is seeking a Head of Enterprise Applications to align business needs with technology across CRM and ERP. You will shape roadmaps and governance, starting with Salesforce and NetSuite, to deliver scalable, value-driven solutions.

Lead and develop cross-functional teams, partner with Sales, Marketing, Finance and Operations, and drive architecture decisions that strengthen digital capabilities and overall efficiency.

Competenze

• Several years of experience in business applications and CRM/ERP management.
• Experience leading and developing technical teams.
• Proven ability to define strategy, roadmaps and priorities.
• Solid CRM knowledge and integration with other business apps.
• Strong stakeholder-management skills and cross-functional collaboration.
• Experience with ERP platforms like NetSuite is a plus.

Mansioni

• Own the strategic direction of the enterprise applications landscape.
• Lead Salesforce environment assessment and improvements.
• Define CRM strategy and ERP expansion roadmaps.
• Build relationships with Sales, Marketing, Finance and Operations.
• Develop and drive application roadmaps.
• Lead teams responsible for business applications.
• Oversee governance, budget planning and vendor relations.
• Drive process improvements and organizational change.
• Expand responsibility to ERP and NetSuite.
• Assess broader application ecosystem and provide strategic leadership.

Conoscenze

CRM management

ERP management

Team leadership

Strategy development

Stakeholder management

Strumenti

Salesforce

NetSuite

CRM integrations

Descrizione del lavoro

Shape the future of business applications and turn technology into business value!

Our client is going through an important period of business and technology transformation, with a strong focus on improving processes, strengthening digital capabilities and exploring new technologies.

They are looking for a Head of Enterprise Applications to lead the strategic development of their business-critical applications, starting with CRM and progressively expanding into ERP, billing and other core business systems.

This is an opportunity for an experienced leader who enjoys connecting business strategy with technology, developing teams and making informed decisions about how systems should evolve. You will work closely with business stakeholders and application specialists to understand business needs, assess existing processes and systems, define roadmaps, and determine how their application landscape should evolve.

Their current landscape includes Salesforce and NetSuite.

Languages:

• Full professional level of English

Main Responsibilities:

• Own the strategic direction of our business applications landscape, initially focusing strongly on CRM while progressively expanding responsibility across ERP and related applications
• Take initial ownership of the Salesforce environment, assessing its current architecture, processes, integrations and overall effectiveness
• Evaluate the long-term direction of the CRM landscape, identifying opportunities to improve the existing setup and assessing whether alternative solutions could better support the business
• Build strong relationships with stakeholders across Sales, Marketing, Finance and Operations to understand their needs and translate them into clear application priorities
• Develop and drive application roadmaps, translating business objectives into clear technology priorities and initiatives
• Lead and develop the teams responsible for business applications, establishing clear responsibilities, encouraging autonomy and supporting professional growth
• Oversee application governance, resource allocation, vendor relationships and budget planning
• Drive process improvement and organizational change, ensuring that system evolution translates into tangible business benefits
• Gradually expand responsibility into the ERP and billing landscape, including NetSuite, while identifying opportunities to improve how business applications work together
• Assess the broader application ecosystem over time, bringing structure, ownership and strategic direction to systems that currently lack clear leadership

Core Skills/Experience:

• Several years of experience in business applications, enterprise systems, CRM or ERP management, ideally in a strategic leadership position
• Proven experience leading, developing and empowering teams, including technical specialists
• Experience defining strategy, roadmaps and priorities for business-critical applications
• A solid understanding of CRM systems, their core functionality and their integration with other business applications
• Ability to translate complex business requirements into application strategies and actionable priorities
• Experience leading major application initiatives, transformations, integrations or significant changes to enterprise systems
• Strong stakeholder-management skills and confidence partnering with both business and technology stakeholders

Nice to have:

• Experience with Salesforce is a strong advantage, although candidates with relevant experience in other CRM are also encouraged to apply
• Experience with NetSuite or another ERP platform
• Experience managing a broader portfolio of enterprise or business applications

What's on offer:

• Hybrid model from Barcelona
• Competitive base salary + 15% bonus
• Health insurance
• The opportunity to take ownership of a Salesforce ecosystem undergoing significant transformation
• A strategic leadership position with direct impact on how CRM technology supports the wider business

Our recruitment process :

• Step 1: Initial conversation with the recruitment team
• Step 2: Interview with the Hiring Manager
• Step 3: Further discussions with relevant business and technology stakeholders

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.