Senior Credit & Collections Analyst (Global, SAP FSCM)

USA-MiniMed Distribution Corp. 1018; Madrid; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

MiniMed Distribution Corp. 1018 is seeking an experienced Collections Lead to design and run cross-market dunning and collections for OUS markets using SAP FSCM.

You will map current-state processes, configure the S/4HANA FSCM worklists, and develop market-specific templates and playbooks to support consistent execution across regions. The role covers build-phase initiatives through September 2027 and run-phase responsibilities thereafter, including KPI ownership, escalation handling, and

Competenze

• 5+ years of B2B & B2C collections experience.
• Experience with SAP collections module or FSCM worklist.
• Dunning management experience.
• Excellent written and spoken English.
• Proficiency in at least two additional European languages.
• Process documentation and mapping skills.
• Experience in multi-country collections.

Mansioni

• Map current collections processes end to end by market.
• Design the MiniMed dunning program, including levels, days, tone, templates, and market-specific rules.
• Define S/4HANA FSCM collections worklist configuration, including prioritization rules, contact logging, and promise-to-pay tracking.
• Build collections scripts and email templates by market and language.
• Define escalation matrix and payment plan thresholds.
• Write, execute, and validate UAT test scripts for collections and dunning.
• Attend S/4HANA FSCM workshops.
• Support knowledge transfer from the MDT collections team.
• Support on building up the team, onboarding and Training.
• Review and prioritize daily collections worklist in Run Phase.
• Approve payment plans within thresholds.
• Coach and develop collectors.
• Produce daily and weekly collections performance reports.
• Handle first-level escalations from collectors.
• Own collections KPIs (DSO, CEI, overdue%)

Conoscenze

5+ years of collections experience (B2

SAP FSCM / FSCM worklist

Dunning management

English (excellent)

Two additional European languages

Process documentation & mapping

Multi-country collections

Descrizione del lavoro

MiniMed Distribution Corp. 1018 is seeking an experienced Collections Lead to design and run cross-market dunning and collections for OUS markets using SAP FSCM.

You will map current-state processes, configure the S/4HANA FSCM worklists, and develop market-specific templates and playbooks to support consistent execution across regions. The role covers build-phase initiatives through September 2027 and run-phase responsibilities thereafter, including KPI ownership, escalation handling, and