Credit & Collections Senior Analyst

USA-MiniMed Distribution Corp. 1018; Madrid; On-site; EUR 90,000 - 120,000; Full time

Job summary

MiniMed Distribution Corp. 1018 is seeking an experienced Collections Lead to design and run cross-market dunning and collections for OUS markets using SAP FSCM.

You will map current-state processes, configure the S/4HANA FSCM worklists, and develop market-specific templates and playbooks to support consistent execution across regions. The role covers build-phase initiatives through September 2027 and run-phase responsibilities thereafter, including KPI ownership, escalation handling, and

Qualifications

• 5+ years of B2B & B2C collections experience.
• Experience with SAP collections module or FSCM worklist.
• Dunning management experience.
• Excellent written and spoken English.
• Proficiency in at least two additional European languages.
• Process documentation and mapping skills.
• Experience in multi-country collections.

Responsibilities

• Map current collections processes end to end by market.
• Design the MiniMed dunning program, including levels, days, tone, templates, and market-specific rules.
• Define S/4HANA FSCM collections worklist configuration, including prioritization rules, contact logging, and promise-to-pay tracking.
• Build collections scripts and email templates by market and language.
• Define escalation matrix and payment plan thresholds.
• Write, execute, and validate UAT test scripts for collections and dunning.
• Attend S/4HANA FSCM workshops.
• Support knowledge transfer from the MDT collections team.
• Support on building up the team, onboarding and Training.
• Review and prioritize daily collections worklist in Run Phase.
• Approve payment plans within thresholds.
• Coach and develop collectors.
• Produce daily and weekly collections performance reports.
• Handle first-level escalations from collectors.
• Own collections KPIs (DSO, CEI, overdue%)

Skills

5+ years of collections experience (B2

SAP FSCM / FSCM worklist

Dunning management

English (excellent)

Two additional European languages

Process documentation & mapping

Multi-country collections

Job description

About the Role

In this role, you will lead the design and implementation of MiniMed's collections and dunning processes across all OUS markets. During the build phase, you will map current-state processes, design the target dunning program, define and configure S/4HANA FSCM requirements, and develop practical collections playbooks to support consistent and effective execution across markets.

Key Responsibilities - Build Phase (From now - September 2027):

• Map MDT's current collections processes end to end, including dunning, escalation, payment plans, and legal referral by market.
• Design the MiniMed dunning program, including levels, days, tone, templates, and market‑specific rules.
• Define S/4HANA FSCM collections worklist configuration, including prioritization rules, contact logging, and promise‑to‑pay tracking.
• Build collections scripts and email templates by market and language.
• Define escalation matrix and payment plan approval thresholds.
• Write, execute, and validate UAT test scripts for collections and dunning.
• Attend S/4HANA workshops.
• Support knowledge transfer from the MDT collections team.
• Support on building up the team, onboarding and Training.

Key Responsibilities - Run Phase (September 2027 onwards):

• Review and prioritize the daily collections worklist.
• Approve payment plans within threshold.
• Coach and develop collectors.
• Produce daily and weekly collections performance reports.
• Handle first‑level escalations from collectors.
• Own collections KPIs, including DSO, CEI, and overdue percentage.

Required Qualifications:

• 5+ years of B2B & B2C collections experience.
• SAP collections module or FSCM worklist experience.
• Dunning management experience.
• Strong customer communication skills, both by phone and in writing.
• Excellent written and spoken English.
• At least two additional European languages.
• Process documentation and mapping skills.
• Experience in multi‑country collections.

Preferred Qualifications

• Team lead or supervisory experience.
• S/4HANA FSCM experience.
• Healthcare, medical devices, or pharmaceutical industry experience.
• Multi‑country EMEA collections experience.
• SSC or shared services environment experience.
• Experience designing dunning programs.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.