I2C Collection & Dispute Mgmt Sr Analyst

Johnson & Johnson Co.; Madrid; On-site; EUR 60,000 - 80,000; Full time

Job summary

Johnson & Johnson, a leader in global healthcare, is recruiting an I2C Collection & Dispute Mgmt Sr Analyst for its Madrid, Spain location. You will manage end-to-end collections and disputes for key accounts, driving cash flow and revenue integrity within the Invoice to Cash process.

You will collaborate with Customer Service, Sales, and Finance, provide SME guidance on complex cases, and lead process improvements while maintaining compliance and audit readiness.

Qualifications

• Bachelor's degree required; accounting/finance preferred.
• CPA/CMA/MBA or equivalent certifications preferred.
• 4–6 years of relevant experience in I2C, AR, or revenue cycle.

Responsibilities

• Own end-to-end AR collections and dispute management for assigned accounts.
• Lead dispute lifecycle from investigation to posting and resolution.
• Provide senior SME guidance for non-standard disputes and credits.
• Collaborate with Customer Service, Sales, Supply Chain and Finance to drive end-to-end I2C effectiveness.
• Identify process improvements and ensure audit readiness and controls.

Skills

Collections management

Accounts receivable

Dispute resolution

Forecasting

Stakeholder engagement

Education

Bachelor's degree in accounting/finance

CPA/CMA/MBA preferred

Tools

Excel

ERP systems

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

People Leader

All Job Posting Locations:

Madrid, Spain

Job Description:

DePuy Synthes is recruiting for an I2C Collection & Dispute Mgmt Sr Analyst, located in Madrid, Spain.

"Reimagine the possibilities" at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world's largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance-in a J&J way-to our Operating Companies around the world.

I2C Collection & Dispute Mgmt Sr Analyst - is responsible for managing and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets

Key Responsibilities:

Collections & Accounts Receivable Management

• Own strategic management of customer collections and open receivables for complex and high‑value accounts through proactive engagement, negotiation, and advanced dispute resolution techniques.
• Influence and drive desired customer payment behavior to optimize cash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.
• Lead performance management of collection KPIs against Service Level Agreements (SLAs), identifying gaps and driving corrective actions.
• Perform advanced AR forecasting, trend analysis, and root cause analysis to anticipate risks and enable proactive portfolio management.
• Provide senior‑level oversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks as appropriate.

Dispute Management

• Own end‑to‑end dispute lifecycle for a portfolio of strategically important, high‑risk, or high‑revenue customer accounts, from investigation through resolution and financial posting.
• Act as a Senior Subject Matter Expert (SME) for complex, non‑standard, or escalated disputes, leveraging deep functional and business knowledge.
• Manage and oversee non‑disputed credits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, and timely resolution.
• Provide expert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue issues.
• Participate in or lead customer‑facing negotiations to resolve disputes, protect revenue, and strengthen long‑term customer relationships.
• Proactively identify, prioritize, and execute process improvement opportunities, leverage available technology and tools, and ensure sustained audit readiness and controls compliance.

Collaboration & Stakeholder Engagement

• Serve as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to drive end‑to‑end I2C effectiveness.
• Act as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue, and customer risk matters.
• Influence cross‑functional decision making by providing insights, recommendations, and risk assessments.
• Support leadership through advanced analysis, executive‑ready reporting, and high‑impact special projects as required.

Qualifications:

Education:

A minimum of a bachelor's level degree or equivalent is required, preferably in accounting, finance, or related business discipline.

CPA, CMA, MBA and/or other financial certifications is preferred

Experience and Skills Required:

4-6 years of relevant work experience

Has an End-to-end Invoice to Cash process experience (Cash Applica