Client Advisor

Marni; Madrid; Presencial; EUR 20.000 - 26.000; Jornada completa

Descripción de la vacante

MARNI is seeking a Client Advisor for its Madrid concession to deliver exceptional service in a luxury fashion environment. The role involves greeting customers, assisting with product selection, processing payments, and maintaining stock and displays while upholding the brand’s standards.

The ideal candidate has at least 2 years in luxury fashion sales, fluent English, and a friendly, results-oriented attitude. Experience with RTW and accessories is a plus.

Formación

• At least 2 years of experience as Sales Associate in Luxury/Fashion industry is a plus.
• Selling experience in RTW and accessories.
• Friendly and engaging personality.
• Confident, result-oriented, polite and reliable.

Responsabilidades

• Greet customers and assist with product selection.
• Be involved in stock control and management.
• Assist customers to find what they are looking for.
• Provide advice on product selection to customers.
• Process cash and card payments accurately.
• Report discrepancies to supervisor.
• Handle refunds and customer complaints.
• Adhere to brand guidelines on all interactions.
• Tag merchandise on the floor and maintain displays.
• Receive deliveries and organize stock.
• Keep up-to-date with promotions and displays.

Conocimientos

Fluent English

Customer service

Stock awareness

Descripción del empleo

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for a Client Advisor to join its team's Concession ECI in Madrid.

PROFILE

• Greeting customers;


• Be involved in stock control and management;


• Assisting customer to find what they are looking for;


• Giving advice and guidance on product selection to customers;


• Being responsible for processing cash and card payments;


• Reporting discrepancies and problems to the supervisor;


• Dealing with customer refunds;


• Responsible dealing with customer complaints;


• Working within established guidelines, particularly with brand;


• Attaching tags to merchandise on the floor;


• Receiving and storing the delivery of stock;


• Keeping up to date with special promotions and putting up displays.

Job Requirements

• At least 2 years of experience as Sales Associate in Luxury/Fashion industry will be a plus;


• Selling experience in RTW and accessories;


• Having a friendly and engaging personality;


• Comfortable working with members of the public;


• Should have a confident manner and result-oriented;


• Must be helpful and polite with positive attitude and reliable behaviour;


• Able to work as part of a boutique’s team;


• Knowledge of inventory techniques;


• Fluent English.

#MRN

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.

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