Senior Brand Ambassador - Client Advisor, Madrid

Sabceducation; Madrid; On-site; EUR 42,000 - 64,000; Full time

Job summary

Maison Valentino in Madrid seeks a Client Advisor to deliver the full Valentino client experience, from preparation to retention. You will embody brand values, lead by example, and mentor junior staff to achieve exceptional service and sales performance.

Responsibilities include exceeding sales targets, leveraging clienteling, educating clients on Valentino creations, ensuring flawless operations, and collaborating with the team to drive loyalty across walk-ins, appointments, and partnerships.

Qualifications

• Act as a senior brand representative embodying Valentino values.
• Lead by example and mentor junior staff to achieve exceptional client service and sales.
• Exceed individual sales targets and drive store sales objectives.
• Understand KPIs and apply cross-selling strategies to raise average ticket size.

Responsibilities

• Act as a senior brand representative embodying the Valentino values across the client journey.
• Mentor junior staff and lead by example to deliver top-tier client service.
• Drive sales and client engagement through proactive selling techniques and partnerships.
• Ensure full compliance with operational guidelines, after-sales support, stock and documentation processes.

Skills

Brand storytelling

Clienteling

Sales leadership

Mentorship

Tools

Smart XP

MY-V XP

PRISM

SAP

Job description

Maison Valentino in Madrid seeks a Client Advisor to deliver the full Valentino client experience, from preparation to retention. You will embody brand values, lead by example, and mentor junior staff to achieve exceptional service and sales performance.

Responsibilities include exceeding sales targets, leveraging clienteling, educating clients on Valentino creations, ensuring flawless operations, and collaborating with the team to drive loyalty across walk-ins, appointments, and partnerships.