Senior Client Experience Lead

Sabceducation; Comunidad de Madrid; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Maison Valentino is seeking a senior brand representative to embody the brand values across the client journey, from preparation to retention. You will lead by example and mentor junior staff to achieve exceptional service and sales performance.

In this role you will master clienteling, product storytelling, and collaboration with store teams, while ensuring operational excellence and data-driven engagement across all touchpoints, including walk-ins, appointments, and partnerships.

Qualifikationen

• Senior-level brand representation and clienteling experience.
• Ability to mentor staff and drive sales performance.

Aufgaben

• Lead client experience across all stages and mentor junior staff.
• Drive sales performance and achieve targets.
• Leverage company tools to streamline store activities.
• Collaborate with store teams to optimize client engagement.

Kenntnisse

Team Collaboration

Mentorship and Knowledge Sharing

Strategic Communication

Operational Acumen

Proactive Problem-Solving

Tools

Smart XP

MY-V XP

PRISM

SAP

Training App

After Sales App

Jobbeschreibung

Maison Valentino is seeking a senior brand representative to embody the brand values across the client journey, from preparation to retention. You will lead by example and mentor junior staff to achieve exceptional service and sales performance.

In this role you will master clienteling, product storytelling, and collaboration with store teams, while ensuring operational excellence and data-driven engagement across all touchpoints, including walk-ins, appointments, and partnerships.