Senior Client Advisor - Madrid

Sabceducation; Comunidad de Madrid; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Maison Valentino is seeking a senior brand representative to embody the brand values across the client journey, from preparation to retention. You will lead by example and mentor junior staff to achieve exceptional service and sales performance.

In this role you will master clienteling, product storytelling, and collaboration with store teams, while ensuring operational excellence and data-driven engagement across all touchpoints, including walk-ins, appointments, and partnerships.

Competenze

• Senior-level brand representation and clienteling experience.
• Ability to mentor staff and drive sales performance.

Mansioni

• Lead client experience across all stages and mentor junior staff.
• Drive sales performance and achieve targets.
• Leverage company tools to streamline store activities.
• Collaborate with store teams to optimize client engagement.

Conoscenze

Team Collaboration

Mentorship and Knowledge Sharing

Strategic Communication

Operational Acumen

Proactive Problem-Solving

Strumenti

Smart XP

MY-V XP

PRISM

SAP

Training App

After Sales App

Descrizione del lavoro

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

JOB MISSION

Act as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance.

SALES & KPIs

• Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
• KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

CLIENTELING

• Client Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.
• Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.

PRODUCT (care & knowledge)

• Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.

OPERATIONS

• Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.
• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)

TEAM

• Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.
• Mentor junior staff to achieve exceptional client service and sales performance.

CORE COMPETENCIES

On top of the previous competencies the below match the seniority of the Colleague

• Team Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.
• Mentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.
• Strategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.
• Operational Acumen : Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.
• Proactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

By submitting an internal application, the employee confirms they have informed their direct supervisor and HR.

By referring a candidate, the employee confirms they personally know the individual and also confirms that the referred candidate has been informed in advance about the referral and has given their consent to the sharing of their personal data (full name, email address).

Before referring a candidate, please check the Referral Program General Guidelines and local Annex available on Valentino Place.