Inside Sales Specialist B2C

Technogym S.p.A.; Madrid; On-site; EUR 30,000 - 45,000; Full time

Job summary

Technogym S.p.A. in Madrid is looking for a Teleselling & Caring professional to enhance sales revenue and deliver exceptional customer experiences. This role involves managing inbound and outbound calls, understanding customer needs, and ensuring satisfaction.

The ideal candidate should possess a Bachelor's Degree, 2-3 years in telesales, and exceptional negotiation and communication skills. You’ll play a key role in achieving sales targets and nurturing customer relationships.

Join us to contribute to our mission where every interaction drives better fitness outcomes.

Qualifications

• 2-3 years’ experience in telesales or another sales/customer service role.
• Experience in team-oriented sales environments.
• Ability to resolve issues and address complaints.

Responsibilities

• Achieve quarterly inside sales targets.
• Manage inbound and outbound calls for sales.
• Nurture the CRM Database for accuracy.
• Provide a unique selling experience.

Skills

Sales techniques

Communication skills

Interpersonal skills

Negotiation skills

Customer relationship management

Fluency in English

Education

Bachelor's Degree

Tools

Salesforce

Job description

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for an energetic and results-oriented Teleselling & Caring, who will play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience.

In this role, you will play a crucial part in selling Technogym products and services, providing a premium customer experience, understanding the customer’s needs and offering the best solution for their desires.

You will handle all requests from new and/or existing customers and follow up on leads from marketing campaigns by creating a strong interaction (via call/email/ chat).

Your Impact

• Guarantee the achievement of quarterly inside sales targets.
• Fulfill lead generation activity aimed at increasing the customer base
• Manage inbound calls (for both B2B and B2C customers), delivering a unique selling experience while understanding customers’ needs and offering the right solution to ensure customer satisfaction
• Manage outbound calls to generate new business opportunities
• Support our Sales team in the field by scheduling visits
• Manage and nurture the CRM Database to ensure the information is accurate and up-to-date
• Collect and share adequate market feedback with the relevant departments
• Oversee the process from order to installation, checking customer satisfaction and upselling additional products or services where applicable

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills and strong teamwork. You are cool-tempered and able to handle rejection

What you should bring:

• 2-3 years’ experience in telesales or another sales/customer service role
• Bachelor’s Degree, ideally with business development experience
• Excellent (phone) sales techniques and communication, interpersonal skills
• Experience in working in a team in sales-oriented environments
• Outstanding negotiation skills with the ability to resolve issues and address complaints and doubts
• Long term customer relationship approach
• Ability to identify process improvements
• Fluency in English
• Knowledge of CRM management
• Interest in and passion for technological evolution and innovation
• Knowledge of Salesforce would be a plus

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083