Scaled Customer Success Pro - D&M (EMEA)

Autodesk, Inc.; Barcelona; Híbrido; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Autodesk, Inc. in EMEA is seeking a customer-focused professional to support Design & Manufacturing customers, driving adoption of Autodesk solutions, managing a hybrid portfolio of Territory, Regional, and selected Enterprise accounts.

You will use data-driven insights to improve engagement, lead onboarding and adoption, and collaborate with Sales, Channel and Support to deliver measurable outcomes across the customer lifecycle.

Formación

• 2+ years of experience in Customer Success, Account Management, or Consulting roles.
• Experience managing a portfolio with different customer segments (scaled and higher-value accounts).
• Background in Engineering and Manufacturing, or related technical fields.
• Fluency in English and German.

Responsabilidades

• Proactively engage with customers through digital-first, scalable engagement models (1:many).
• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact.
• Guide customers through onboarding and adoption strategies across D&M workflows.
• Build and maintain relationships with key stakeholders, including senior stakeholders in higher-value accounts.
• Prioritize activities and adapt engagement based on account health, risk, and business impact.
• Collaborate cross-functionally with Sales, Channel, and Support teams to drive customer outcomes.

Conocimientos

Customer Success

Account Management

Consulting

Stakeholder Management

Data-driven decisions

Herramientas

Salesforce CRM

Descripción del empleo

Autodesk, Inc. in EMEA is seeking a customer-focused professional to support Design & Manufacturing customers, driving adoption of Autodesk solutions, managing a hybrid portfolio of Territory, Regional, and selected Enterprise accounts.

You will use data-driven insights to improve engagement, lead onboarding and adoption, and collaborate with Sales, Channel and Support to deliver measurable outcomes across the customer lifecycle.