Strategic Customer Success Lead | AEC & D&M

Autodesk; Barcelona; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción del empleo

Position Overview

Join Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry‑leading technology is key to success for both Autodesk and our customers.

Responsibilities

• Proactively engage with customers through digital‑first, scalable engagement models (1:many)
• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact
• Guide customers through onboarding and adoption strategies across both AEC and D&M workflows
• Build and maintain relationships with key stakeholders, including senior stakeholders in higher‑value accounts
• Prioritize activities and adapt engagement based on account health, risk, and business impact
• Execute on targeted actions for high‑risk accounts, using data‑driven insights to stabilize, re‑engage, and improve customer outcomes
• Drive measurable uplift in product assignment and usage across your portfolio
• Establish and execute customer success plans using usage data, health metrics, and business insights
• Apply a consultative approach to understand customer processes and identify opportunities to improve adoption across AEC and D&M workflows
• Collaborate cross‑functionally with Sales, Channel, and Support teams to drive customer outcomes
• Ensure a consistent and high‑quality customer experience while operating at scale

Minimum Qualifications

• Professional working proficiency in English and French
• 3+ years of experience in Customer Success, Account Management, or Consulting roles
• Experience managing a portfolio with different customer segments (scaled and higher‑value accounts)
• Background in Engineering, Architecture, Manufacturing, or related technical fields
• Ability to understand and analyze customer processes across AEC and/or D&M industries, and translate them into meaningful conversations and adoption strategies
• Hybrid knowledge of AEC and/or D&M industries, or strong ability to operate across both
• Strong understanding of customer lifecycle management, adoption, and retention strategies
• Excellent stakeholder management and client relationship management skills
• Strong communication skills, including relationship building, empathy, active listening, storytelling, and negotiation
• Proven ability in prioritization, risk management, and managing complexity at scale
• Proficiency in time management, problem solving, and data‑driven decision making
• Ability to drive cross‑functional collaboration in a matrix organization
• AI savviness is a plus

Salary Transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.