Scaled Customer Success Advisor — EMEA Hybrid

autodesk; Barcelona; Híbrido; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

Autodesk's Scaled Customer Success team in the EMEA region supports onboarding and adoption, helping architecture, engineering and construction customers achieve digital transformation through BIM, prefabrication, and cloud solutions.

Join a collaborative, inclusive culture focused on impact and growth. This hybrid role offers opportunities to drive customer milestones across sales, support and partners while advancing product usage and revenue growth.

Formación

• Professional working proficiency in English.
• Experience or education in the Architecture, Engineering and Construction Industry or similar fields.
• Strong communication skills such as relationship building, interpersonal skills, empathy, active listening, influencing and negotiating, objection handling and storytelling.
• Proficiency or familiarity in time management, account management, business acumen, problem solving, data analytics, strategic thinking, and planning.
• Ability to drive cross-functional collaboration and stakeholder management.
• Experience delivering customer engagement at scale or through digital-first approaches is an advantage.
• AI savviness is a plus.
• Experience working in diverse teams and a commitment to fostering an inclusive workplace.
• Hybrid role

Responsabilidades

• Proactively engage with a broad portfolio of customers via outbound calls, emails, digital campaigns, and meetings.
• Establish scalable onboarding and adoption strategies to improve customer outcomes.
• Identify and engage with at-risk accounts to mitigate risk and realign them to success.
• Help customers maximize Autodesk value by expanding product utilization and improving workflows.
• Collaborate cross-functionally with Sales, Channel Partners, Support, and other Autodesk stakeholders to drive customer milestones.

Conocimientos

English proficiency

AEC industry knowledge

Communication skills

Time management

Account management

Problem solving

Data analytics

Strategic thinking

Cross-functional collaboration

Digital engagement

Educación

AEC industry experience/education

Descripción del empleo

Autodesk's Scaled Customer Success team in the EMEA region supports onboarding and adoption, helping architecture, engineering and construction customers achieve digital transformation through BIM, prefabrication, and cloud solutions.

Join a collaborative, inclusive culture focused on impact and growth. This hybrid role offers opportunities to drive customer milestones across sales, support and partners while advancing product usage and revenue growth.